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Verified Reviewer New Reviewer

Can't access account

1.0
Can't access account. Tab was removed. Pain to access. Can't find a customer service phone number to resolve issues.

User's recommendation: Order mail order bride.

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#3155346 Review #3155346 is a subjective opinion of poster.
Location
Rocklin, California
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Can't access account. Can't reach by phone

Can't access account. What a pain! Can't find phone number to reach customer service. Were all just robots, puppets on a string, test monkeys.

User's recommendation: Site sucks. Try ordering mail order bride!

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#3155322 Review #3155322 is a subjective opinion of poster.
Cons
  • Cant access messages
  • Registration process
Preferred solution
Deliver product or service ordered
New Reviewer

Messages not sending

Im an upgraded member paying to use Plenty of Fish but my messages wont go through to other people on POF. I havent been sending the same message over and over so thats not the problem someone please fix this. Thank you
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#3154250 Review #3154250 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Cancel subscription

1.0
They charged me another month after I canceled my subscription. I was very unhappy with their service

User's recommendation: Stay away.

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#3152695 Review #3152695 is a subjective opinion of poster.
Location
Greenwood, Indiana
Loss
$19
Preferred solution
Full refund

Problems with my account

Cant upgrade I want to upgrade but I cant so can you please help me how do I change my credit card number
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#3147205 Review #3147205 is a subjective opinion of poster.
Location
Riverside, California

Worst site I've ever been on.got hacked took 3 months to get helpthen longer to be a refund

1.1
Sucks When you sign up for the use of a website that does not work properly then you can't even get ahold of anybody to get help No customer service phone number no correct email adbreak the email address worst side I've ever been on
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#3145067 Review #3145067 is a subjective opinion of poster.
Location
Yuma, Arizona

None at all

3.8
I paid for a POF account it all of a sudden stopped working I can't get back into it. I've contacted people through a text this morning on your website and nothing has happened I'm paying for something I cannot use. Update.... The first time I use POF it worked great this time there was a problem getting in once it worked then it didn't however they refunded my $19.99 without me even asking I'm satisfied
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#3145009 Review #3145009 is a subjective opinion of poster.
Location
Saint Johns, Michigan

Need to delete an account I don't have access to any more

I created an account but then I lost my phone. I don't have access to the account or the phone anymore but still needing to delete account
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#3143780 Review #3143780 is a subjective opinion of poster.
Location
City Of Saint Peters, Missouri
New Reviewer

Complaint

My pictures were taken down more than once. They were well within guidelines. I want to cancel service can't find a way to do that.
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#3143746 Review #3143746 is a subjective opinion of poster.
Location
Baltimore, Maryland
Preferred solution
Full refund
New Reviewer

To cancel my subscription

1.3
I canceled this account a while ago and they are still charging me!! Not at all happy with them don't even use it. Sarcastic
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#3141225 Review #3141225 is a subjective opinion of poster.
Location
Davenport, Iowa
Preferred solution
Full refund
New Reviewer

Can't message out

Can't message out I've had my men message me and I cannot message them back I don't think this is right I don't know what the problem is I just wanted freaking fixed I'm tired of writing to you calling you no answer like I don't know your problem is why can you not respond
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#3140219 Review #3140219 is a subjective opinion of poster.
Location
Brantford, Ontario
Preferred solution
I would like you to fix it so I can send out messages please and thank you
New Reviewer

Okay I'm very pissed off I keep writing to you and get no response I cannot text messages to anybody fix it

I've been constantly trying to get ahold of you for 2 days now and I'm getting really tired of *** waiting
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#3140192 Review #3140192 is a subjective opinion of poster.
Pros
  • Extremely unhappy
Preferred solution
Deliver product or service ordered
New Reviewer

I can't send messages I keep texting you when I get no reply

I cannot send out messages for 2 days now I've been trying to contact you this I'm getting very pissed off

User's recommendation: Not at this time that's for sure.

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#3140142 Review #3140142 is a subjective opinion of poster.
Location
Brantford, Ontario
Pros
  • There is no one to speak with for resolution
Cons
  • Cannot contact
  • Disgusting customer service
Preferred solution
I would like to be able to send out messages
New Reviewer

I thought I stop my renewal

I haven't used pof in months and went back on there yesterday and was charged for a subscription that I could have sworn I ended.
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#3139623 Review #3139623 is a subjective opinion of poster.
Loss
$38
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

My account was hacked and then banned

it said my account was deleted because I broke the rules. I have followed the rules and have been 100% respectful to everyone
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#3139489 Review #3139489 is a subjective opinion of poster.
Loss
$20
Preferred solution
Full refund