POF
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Was billed for another month
I Canceled my service and was billed again 2 months later...tried calling customer support and their number is no longer in service.
Preferred solution: Full refund
Spennymoor, Durham
Transaction
I want £14.99 back into my account, unauthorised transaction... Sent emails etc but still no joy & getting advice from my bank
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI got charged by mistake
I WOULD LIKE TO HAVE MY 119.99 REFUNDED TO MY CREDIT CARD ASAP this post isn't even on my phone don't have the app at all so I don't know what your company is trying to do but I need my money refunded
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Scarborough, Ontario
Billing issue
Resolved now. Used their live chat and received my refund no issue. Should have that feature on the app.
User's recommendation: Use the live chat on the. com.
North Royalton, Ohio
Not sure
Not sure what happened but I got kicked off POF and I didnt do anything wrong. I believe somebody falsely reported me for retaliation. Just want to know could I open up a new account?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy profile deleted unexpected
Dear POF employee,
My account Wollie72 was deleted last night due to violation terms and conditions. I have no idea which one these are as all the conversations are normal conversations in my view.
So I like to know why is the reason.
I received late last nigh from a woman who I send a nice message that I was SPAM so I replied to her what you mean or in similar words
I paid for this account and have no intention to do any wording outside the terms of Service and therefore I request reinstate my profile so I can have continue normal conversations with a few nice ladies I have been exchanging. Also my membership for 1 month was just started so I want same condition or transfer that to a new profile and probably will generate
I disagree with the deleting and 100% sure I was not faulty
Kind regards
wollie72
- Open platform and easy to use
- Accuse of not in line of terms and deleted without explanation
Preferred solution: reinstate of my profile including the left over of the membership, otherwise funds to new profile name
User's recommendation: Send email to POF and hopefully they change policy so you know why they plane to delete and give pre warning
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to cancel a subscription but the account...
I need to cancel a subscription but the account needs the old number that I don't remember to verify
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPersonality Theft
I've been talking to a few men on your site and so far all of them have stolen mens pictures and either their information or they just make up stuff to get us older women to send them money after they tell us how beautiful and charming we are. I think you should have a much better way to screen these people. I just wanted to make you aware of this.
- Find a mate and companion
- Lot of the people on here are not who they say they are
Preferred solution: For you to catch these scammers and stop them from taking advantage of the older people.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
I need to change that i like man not woman
I need to change the gender of who I like from woman to Man I can use your family support I love POF Thank you 
Dracut, Massachusetts
Cant get into my account after getting new phone. I have tried for weeks to get help without response.
I finally got someone with an accent, on the phone who wanted to access my phone...and my financial accounts. Seemed like I was getting scammed and hacked.
I hung up. I keep sending my email address to change my password so i can get into my account and I never hear from them.
User's recommendation: Tread carefully
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Doylestown, Pennsylvania
Do i have 2day money back guarantee?
To begin with I was a very disappointed man dealing with POF site. I canceled my subscriptions before 3 days now I'm waiting on POF to refund my $59.59.
The reason I canceled is because there were underground wolves and scammers at many false sites of women leading mean to Google Chat to swindle money from me but I did not entertain it I shut it down quickly when I recognized what was getting ready to take place other profiles with no picture sending their phone numbers to me so I would call them just for them to play games they are only scammers. I will demand and receiveStay off Stay off Stay off a refund or *** will freeze
User's recommendation: Stay off dating sites unless the scammers are safely prohibited as well as the entity don't need licenses to operate such harmful business to hurt broken individuals whose already down in spirit before coming to slaughtering house
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ilion, New York
Refund and cancel subscription
Haven't used site in over a month and thought I have cancelled my subscription. Thank you Amanda Gebhardt
User's recommendation: Ok
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel subscriptin
Hi, my name is john guzman, i would like my subscription canceled. Please contact by phone as i am not very computer savvy.
The order or contract number is from my bank statement.
I no longer have access to my online account and will greatly appreciate your help. Thanks in advance, john
Preferred solution: Just canceling subscription
User's recommendation: Check cancelation requirements, there are different requirements depending on phone and may even have to do it from a compuer.
Milwaukee, Wisconsin
Cancel my subscription now
I been trying to cancel my account for a month now and money is still getting took out my bank account and I want it to stop today. I need a phone number to contact someone about this problem that keep happening.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancelation of subscription
Not impressed wasn't what expected. Two many scammers.
Asked for a certain distance got got way more miles away than. Asked
- To many false dates
- Fake profiles
Preferred solution: Cancel subscription
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