Jerome K Cnv

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Verified Reviewer

I tried to upgrade I don't think it's working

I tried to upgrade, I don't think it's working. All my pictures are still faded. Can you look into and get back with me?
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Preferred solution: Clear notification

Shawn P Azx

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Verified Reviewer

Charged after caneling

My card was charged abd I havent been on the site in a month I deleted the app weeks ago why are you charging me with out asking first
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Loss:
$30

Preferred solution: Full refund

David F Rve

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Verified Reviewer

Refund and cancel subscription

My subscription being cancelled after 2 days simply because I am a sexual man seeking women who are on the same level. I just kept it 100 but I guess someone was offended. I'm sorry for that, but that means we weren't meant to link up. If you want to cancel my subscription cool, but I need my $60 back so I can pay for another subscription on another dating app, where a grown man can talk sexual to another freak like myself.
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Loss:
$60
Pros:
  • All cons
Cons:
  • Will delete you

Preferred solution: Full refund

User's recommendation: Censor yourself

Cherie F Vzw

Can’t login

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Updated by user Sep 22, 2023

I haven’t

Original review Sep 22, 2023
The camera wont verify me I cant login to my account would like to activate my account would like to do a upgrade payment
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Pros:
  • Nice people to meet
Cons:
  • Hard to login

Preferred solution: Login to my acct

User's recommendation: Stop making it hard to login

Anonymous
map-marker Bellevue, Washington

Wrong subscription

I filled out my profile and believed I pressed the monthly rate... these bammas charged me for a whole year. This is a total rip off. They say they have a no refund policy and call themselves reputable... I'm more than pissed off... this is some ***
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Christopher M Nxd

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Verified Reviewer

Refund

Its just taken 120 pounds of me and a thought it was 10 pond a month no 120 straight away cant afford that want my money back
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Loss:
$120

Preferred solution: Full refund

gerald t Thj

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Verified Reviewer

My account

Why is so hard to speak with someone now you want me to right a letter to get someone starting to sound like bs
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Pros:
  • Cancellation refund issues
Cons:
  • Bad customer service
Clara B Wtv

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Verified Reviewer

Cancellation of subscription

Ive been trying to cancel the subscription from day one and have yet to do it all the instructions are incorrect I got so mad that I deleted the account and Friday Yall are still trying to charge my account
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Loss:
$31
Cons:
  • Do not stand behind the the people

Preferred solution: Full refund

User's recommendation: Don’t get on this website at all because

Anonymous
map-marker Los Angeles, California

He had the worst *** customer service ever dealt with

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P I have a paid account on POF only thing is I broke my phone and lost my email and all the stuff to get into that phone and email so I had to get rid of it my account isn't that email same name debit card is still the same but I can't access my account I try to get help and I get nothing I get to let it in circles of typing and typing and typing and nothing and nothing nothing and yet they're billing me for this service that I'm not getting you can't even call him to change it like you I call I said I want them to switch it to link me to the new thing I haven't had nothing happen it's the same *** so worst customer service worst company I mean if you're going to ignore your customers then just you know what why don't we just get a class action against them because you know I've been on the phone with them trying to get on the phone with him you can't internet they don't ever come back to you it's just like a computers running this program and no one ever text it stupid all you ever talk to is a bot I'm done with this company I want my money refunded I'm very unhappy I'm never going to go back there again don't pay for membership cuz you can't cancel it

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User's recommendation: Make sure you can not make sure you can cancel your subscription because I can't right now and I can't even I can't even get my thing switched over to keep it much more canceled

vic m Bhx

Card keeps decliningcalled issuer and no issues on their end.

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Trying to renew. Can't. Keeps declining. Issuer says no problem at their end. Fix the problem at your end.
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Cons:
  • All are fake

Preferred solution: Price reduction

Anonymous
map-marker Denver, Colorado

Remove my debit card from old account

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Your website is no good. What's a hoax you just want us to spend more money? Please remove my card from your website.
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Anonymous
map-marker Reseda, California

Pof canceled my account

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I never received my refund. When you accidentally canceled my account, I was told I would be getting a refund of $59.99 for the second tier access. I have not received it yet.
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Patricia G Ier

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Verified Reviewer

I never created this account

Someone created an account using my email! Can you please delete this account as soon as possible? The name of this account is HopelessSweety3885!
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Preferred solution: Apology

Tyrone T Omu

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Verified Reviewer

Subscription issues !!! I subscribed with the basics subscription and it still won’t let me send any messages. With paying more money

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Got basic substitutions and still cant send messages without paying more money this site is a ripoff!!
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Loss:
$39

Preferred solution: Full refund

Lou F Zfm

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Supporter

Profile deleted ?

I received a msg that my profile has been deleted because of a violation of I believe the T & C's. I am not aware of specifics and wish to reestablish my profile ASAP. IF I did, it was in error and can be rectified at my end if I can get the specifics. Please contact me back at "lou.fiorentini@***.com". Thank you for your prompt response. Regards, Lou Fiorentini lou.fiorentini@***.com 508-250-****
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Pros:
  • Good customer

Preferred solution: Please restore my profile and comp me 1-year of free membership by refunding or extending my membership.

User's recommendation: Read Terms & Conditions thoroughly and document everything.

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