Anonymous
map-marker New York, New York

Can’t sign back in

I need help sign back in my POF
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Reason of review:
Access/ activation issues
Anonymous
map-marker Miller Place, New York

Hacked

Got an email that my account my compromised, I keep emailing them to shut down my account and no one is getting back to me
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Anonymous
map-marker Fort Sill, Oklahoma

Can’t create a profile

I’m trying to create a profile yet it keep saying it’s having trouble creating a profile at this time
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Reason of review:
Access/ activation issues
Judy c Sum

Lousy customer service from the company who owns several sites.

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Phone no. for customer service is not working been trying for 2 days to get help, I am a woman seeking a man and they are now showing women on my page will not take my username, password or email address. They also kept changing some of my info on my profile before all the other problems started.
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Cons:
  • Having my profile hacked
  • How they do not respond to customers
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Concord, North Carolina

I never had a upgrade for over 2 yrs now they steal my money

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Pof took Money out of my account.i hv not been member for over 2 yr...it will be reported monday as fraud damn thiefsi want my money back now i dont use there website
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Reason of review:
Problems with payment
Anonymous
map-marker Baltimore, Maryland

Cant access my account

Csnt get in my account by useing my pass word
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Reason of review:
Access/ activation issues
Anonymous
map-marker Concord, North Carolina

Cancel my up grade on my credit card

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I was charged 38.70$ for a account on pof i hvent used for 2 yrs.i want the money back.or i will take legal action.
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Reason of review:
Problems with payment
Adonnis Djv

I have an account but can’t access it?

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They told me in scanned message to go to faq on site but I can’t access the site.
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Reason of review:
Damaged or defective
Cyn Poi
map-marker Powhatan, Virginia

My Account was hacked

I received an email from POF that advised me my email address had been changed. I have not changed my email address. Nonetheless, I went to the site to log in, but could not, of course, because SOMEONE ELSE HAS CHANGED MY EMAIL ADDRESS and I am unable to log in to do anything. I do not want my photos and information out there in the hands of some hacker doing Lord knows what with it. I have been a member on your site for quite some time, I do not member the date I created my profile. My username is Snookie923. I have no ides what email is not attached to my profile, because I did not change it. THIS MATTER NEEDS TO BE RESOLVED IMMEDIATELY. I need copies of all messages sent to me. Once I have those, I am happy to delete my profile altogether. Please contact me at Snookie262@***.com ASAP.
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Reason of review:
Access/ activation issues
1 comment
Teagen Mbh

Same thing has happened to me. I have not yet cancelled my card, did they steal money from you? What actions did you end up taking?

Kameran Rwq
map-marker Portland, Oregon

Why is it saying error 9999

I keep getting a error 9999 when I upload my pictures and it won’t upload pictures to my account I need to get this lifted I have a 6 month subscription
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Reason of review:
Access/ activation issues
Antwaun Ndm

Refund canceled membership

I am still being charged after canceling my account
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Loss:
$40
Reason of review:
Problems with payment

Preferred solution: Full refund

Lida Jeh

Billing issues

I paid for upgraded account and it was working, then for some reason wanted me to log back on, forgot password and it didn't email new one. Stated new account under same username Rendog269 and lost 8 month upgrade and some of the contacts. Now I have Janet coming up on my email also, and would like that to stop coming on email.(whenever someone is texting some Janet, I am showing that I am getting a message also)
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Loss:
$79
Pros:
  • I really like the site
Cons:
  • When i lost upgrade and contacts
Reason of review:
Damaged or defective

Preferred solution: Deliver product or service ordered

Sharon K Rhh

I was promised a refund

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I have repeatedly tried to contact someone at csr@***.com

but no one will reply to me. Please scroll to the bottom of this page to see events as they occurred. I want to make sure of what you are saying. I just logged into my old account, it is open and it offers me the chance to upgrade. Why can't I upgrade this account?

I have already paid $79.92 because I was overcharged. At the time I was overcharged I never received upgraded benefits. I called immediately (within the hour) and explained to your customer service agent what had happened. I later received an email from POF. You can either refund my money or you can upgrade me for 8 months at $79.92. I deserve to get what I paid for.

Here is a screenshot of that email:

Inline image

On Wednesday, January 9, 2019, 8:24:33 PM EST, POF.com wrote:

Hello,

Thank you for taking the time to email POF.com.

We see that you have closed your account. We are sorry to see you go, and you are always welcome in the future.

As stated at the time you deleted your account:

"Deleting your account is permanent, and deleted accounts cannot be reinstated. Please note that any upgrades or subscriptions cannot be transferred to a new account."

We understand that you may be frustrated that you no longer have access to POF.com's upgraded features. If you upgrade your new account for the same duration of time as your previous purchase, we will gladly credit you for the previous upgrade as a one-time courtesy.

Once you have upgraded your new account, please respond to the confirmation message from "POF_Billing" in your POF inbox with the following information:

1) Old username

2) New username

3) Please let us know that your message is in regards to refunding the upgrade to your old account.

Unfortunately, without a new purchase we are unable to offer a refund for the previous upgrade. Please let us know if you are interested in re-upgrading. We will be glad to assist you.

Thank you for your understanding.

Need more help? Check out the Help Center for answers to all your questions: http://www.pof.com/HelpCenter/helpcenter_faq.aspx

Regards,

Sonya

POF Team

POF.com

************************

shaleetoo@***.com

1/4/2019 2:14:11 PM

SUBJECT: Re: RE:POF Inquiry EMAIL: I think this is why people get so frustrated with large corporations. I included all this information in my first, second and third emails. My email is not included in an upgraded account because I was charged but did not get the upgrade.

Name on the card Sharon L Kettner

Last four digits on card Paid by Paypal Transaction ID 7165****FS484381B

Date of charge December 5, 2018

Amount of charge $79.92

Merchant name paid to Plentyoffish Media ULC

My user name fisher2222

If you go back and read the email prior to this, you will see that all the information you have asked for was included at that time! On Friday, January 4, 2019, 4:31:16 PM EST, POF.com wrote:

Hello,

Thank you for taking the time to email POF.com.

This email address is not associated with an upgraded account.

Please provide us with the following information in order to locate the charge:

1) The name as it appears on the card

2) The last 4 digits of the card

3) Date of charge

4) Amount of charge

5) The merchant name as it appears on your card statement

6) Your username on POF (if you have an account)

If you know what email address was registered to the upgraded account, please ensure you send your response to us from that email address for a faster reply.

We appreciate your understanding.

Regards,

Virgil

POF Team

POF.com

***********************

shaleetoo@***.com

12/31/2018 11:23:35 PM

Third Message

On December 5, 2018 I was trying to purchase a one month upgrade. I was charged $79.+. I called in immediately and was told by one of your reps that I would receive a $47.00 refund and the rest would take care of my one month upgrade. I have NEVER received my refund. I talked to my bank and they said it is up to you to make this right. Shortly after getting the one month subscription my account was downgraded to a free account. After all this trouble I would appreciate a full refund of $79.95, right away. Please help me with this. I have two emails from POF telling me that this was all taken care of, but my money seems to have fallen through the cracks somehow.

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Loss:
$80
Cons:
  • Refund policy and customer service
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Jquai b

I need my money back immediately i didnt approve of transaction

$83.00 was took out of my account last night
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Loss:
$83
Pros:
  • I dont know
Cons:
  • I dont kno
Reason of review:
Pricing issue

Preferred solution: Full refund

Anonymous
map-marker Orlando, Florida

Can't cancel

I've tried canceling my account many times of course there is no phone number. Worst thing I ever did was get account with these crooks
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