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Plenty of Fish, deleted my account for no reason

Have been a customer there for awhile now, on 2 occasions. Both times I was a member, I had a paying membership for well over half my time on there. Never had any issues before, and I never violated any of their TOS rules. Last year, I noticed they were sending out fake "meet me" requests. I had received several of those "meet me" notices from women. I had reached out to a couple of them because I was interested as well, only to find out that they never sent those requests. I also realized they were being sent to women on my behalf, without my permission. I also started noticing I was receiving many emails that simply said, "hey there :) ". I noticed that every time I got one of these, the person who supposedly sent them, never even viewed my profile. I contacted POF about this, and they flat out denied it, even though I have chatted with many members who are having the same problem. My most recent issue, I was having a normal conversation with someone, and suddenly I was logged out. I tried logging in, and it wouldn't allow me back in. I tried resetting my password, and it said my email didn't exist in their database. I tried signing back up with the same email, it wouldn't let me. Finally, I was able to make a new profile with a different email. There was zero trace of my previous profile. I've emailed multiple times, asking for an explanation, and I've received zero response. After reading the complaints on this site and others, it sounds like Markus is a total hypocrite, and it's his way or the highway. I think everyone should boycott his site. I think it's ridiculous that there are so many fake profiles on there, and they send out bogus emails. A boycott and drastic drop in income from sponsors will rattle his cage
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2 comments
#786741

The owner "Markus" has a "my way or the highway" approach. You'll get deleted for no good reason. I'd advise to stay away from POF.

#786525

I've never used this POF site, but after reading this complaint I looked at the "terms" link on the bottom of their homepage and found this wording...

TERMINATION OF ACCESS TO SERVICE

We may, in our sole discretion, terminate or suspend Your access to all or part of the Service at any time, with or without notice, for any reason, including, without limitation, breach of this Agreement.

Sounds to me like the owner is on a power trip...but just my opinion from reading reviews on here.

Please, EVERYONE, always read TOS (or the like) for any online site you choose to sign-up with.

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ID
#476280 Review #476280 is a subjective opinion of poster.
Location
Dallas, Texas
Product
Pof Profile

My PAID membership to POF was canceled by some robot

Plentyoffish (POF) apparently uses some sort of message monitoring robot to flag any messages that contain words that POF considers "offensive". The site does NOT allow its members to know what this list of so-called offensive words contains, but they do automatically terminate and COMPLETELY DELETE the entire account of anyone who appears to have possibly included any of these unspecified words. Once deleted, POF completely ignores the ex-member, which means nobody acknowledges emails or voice mails from even its paying members. This is probably because there is nobody at POF’s office in Vancouver BC except the one guy (POF founder, Markus Frind) to operate the entire business. Markus is raking in millions from advertising on his site, but he is too cheap to run a legitimate operation. Especially those members who have paid for a premium membership deserve to have someone available in the so-called “customer service department”. I have invested many hours (around 100 hours) writing my profile, identifying women who represent good potential “matches” for me, and I’ve just started to contact these ladies. If POF has killed my account because Markus has targeted me for some sort of violation of his list of prohibited words, then he should explain exactly what he thinks I’ve done, and how he can FIX IT. This online dating process is a very personal thing, and Markus needs to show a little respect for the emotional investment his members make when using his site. It’s not all about your bank account, Mr. Frind.
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1 comment
#888456

I have made account four times investing time and one fine morning you can't sign in no email to say it is cancelled and why ???????

You keep trying to sign in with no success . This happened four time with no explanation

It's rubbish site with frustrated people on line so left it for good

Someone UKp

ID
#474607 Review #474607 is a subjective opinion of poster.
Location
Westmont, California
Service
Pof Online Dating
Loss
$10000
New Reviewer

Man pretending to be a woman called Lindsay Thompson from IMG middles offering me modelling work, asking me for all my information (Facebook info too)

He asked for my skype and tried to record a video of me asking me to *** my clothes he then told me he has all my friends and family named from Facebook and will send them images of me if I don't come to a deal with him, It is utterly outrageous and disgusting that this man approached me on pof, pretending to be a woman named Lindsay Thompson from IMG models saying that want me for modelling, he comes across as extremely professional and genuine he is scouting out girls on pof and preying on them!!!!!!!!!! I wonder how many girls he is doing this too. Getting them to take their clothes off on cam and then threatening to send the pics and videos to their family and friends!!!! I can't believe that someone would do this, pof us not secure at all!!!!!!!!!!!! Something needs to be done about this!!!!!!!!!!!!!!!!! Otherwise I will take this further!!!!!!!!
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1 comment
#781439

Surely you can have this person charged with various crimes. I am not familiar with UK law, but here in the U.S., this person would face multiple charges, such as extortion and blackmail, fraud, cyber stalking, etc.

Call the animal on his bluff. Let him send photos to your friends and family, they know you want to model, right?

They should hardly be shocked at any risque photos. If you let yourself be bullied into cooperating with the ***, you will sincerely regret it.

ID
#474067 Review #474067 is a subjective opinion of poster.
Location
London, England
New Reviewer

My pof account got deleted after 15 days and then again after 6 days

/I created an account on pof on 12/29/13. everything was fine. before that i had just went on a date with a woman off of there. ok that didn't work out so i went back on and started writing to some more females. my account got deleted on 1/13/14. i never uploaded nude pictures of violated tos in anyway. i create another one. i'm writing to one girl for about 3 to 4 days and then out of nowhere she blocks me. very immature but anyways i write to some other females and one of them says she's very interested to see where we can go. ok the next day i get deleted. i create another account, deleted within 5 mins. i don't know what's happening and i actually just went on match.com and tried to create an account and they said i couldn't use my yahoo email address. wtf? lol. seriously. am i not meant to find love? lol. i said i was going to try to be calm and positive going into the new year but seriously, wtf is going on? lol.
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3 comments
#784643

My account too was deleted and just like pretty much everyone else's account, for no apparent reason.

After emailing several times with no response, I decided to check online to see if this was an isolated case. I guess I'm happy and sad- Happy, to know I'm not alone and sad to know I won't have the opportunity contact a promising special someone

#778128

I'm not paying for that. I'd rather go to another site. :) maybe ok cupid

#778126

This has happened to me to. It's so frustrating.

The guy who made Pof is just a joke! He deletes people if they are not a paying customer!

And they make it so you can never make a new account on Pof. It's ridiculous.!

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ID
#471901 Review #471901 is a subjective opinion of poster.
Location
Brooklyn, New York

Account that I just created can't be accessed, says email not in database

They don't answer the phone and I suspect they don't return phone calls. I sent an email to the address on their website and it bounced back saying inbox full. Just tried sending one to the address they give in the phone message (csr@***.com), but given the other comments, I'm not optimistic about receiving a response. Crap company as far as I'm concerned, I spent hours setting up a profile only to not be able to access it afterward (after receiving confirmation of account registration from them), same complaint as many. Don't waste your time and certainly not your money here.
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2 comments
#799279

suddenly my account on POF cannot be accessed... what's up with that??? :sigh

#794144

do u have the main phone number because my account with pof keeps locking me out . and then well not let me make a new one :(

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ID
#468029 Review #468029 is a subjective opinion of poster.
Product
Pof Profile
After turning down multiple advances from an unappealing woman, I blatantly asked her to leave me alone. Her messages got violent. I reported them to POF and the police. Nothing was done by POF and when I went to show the police, the woman had blocked me, thus...
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ID
#466743 Review #466743 is a subjective opinion of poster.
Location
Southfield, Michigan
Product
Pof Account

Deleted without notice, says no record of e-mail

go to bed last night as usual** and i wake up to check any messages that may have come and realize my account no longer exists i use the site to try and find someone no talk dirty or do anything like that why was my account deleted..i dont know but i would love to know because i was in the middle of talking to someone. and anytime i try to search for what might be the cause nothing comes up and there is no help from the website at all on the situation all i read is other people having the same issue but nothing from POF themselves trying to rectify the situation.
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ID
#466180 Review #466180 is a subjective opinion of poster.
Product
Pof Website

Poor quality website / profile deleted.

Not is just is this website terrible but it's also racist, i tried signing up from my country, and it comes up as africa. They have blocked a good amount of countries from signing up on their website. My profile has been deleted many times, without any warning. I have not broken any of their ToS. The site keeps data about your life, and shares it with other companies. I would not recommend using this website ever, it's horrible and poor quality. The owner Markus is also a spammer, do not ever put your email on their website, they will send it to other companies and send you spam everyday.
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1 comment
#763116

So you struck out on the website.....is that what we are to read into this?

ID
#466038 Review #466038 is a subjective opinion of poster.
Product
Pof Profile

Profile Deleted

I honestly don't know what happened. Went to sleep last night after making a slight change to my profile, adding my kik username in my headline, and sending a few girls a message after seeing them on Meet Me. Woke up this morning and for the second time this year I find myself not being able to log in/they deleted my profile for a second time. I don't know if they did it because i added my kik to my profile, if it was because of that then they should be deleting well over 100 more people. Or if they did it because I did use a copy and pasted message once or twice. Or if it was because of too many complaints, but I thought they would at least message me telling me there is complaint about me and tell me ways to ensure it doesn't happen again. But no, I just wake up to see my profile deleted for a second time.
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1 comment
#762473

POF is a very poor choice and there are lots of others that are better. Get going on demanding a refund.

ID
#465758 Review #465758 is a subjective opinion of poster.
Location
Midlothian, Virginia
Product
Pof Profile
Loss
$10000

Deleted for suggesting site upgrade

I sent an e-mail saying "This site would improve greatly from the ability to hide people I know I will never talk to" They emailed me saying it would be forwarded to the appropriate department. I assume this means, Mr Marcus, because my account was then deleted. I am now unable to make a new account and try and re-connect with some people I started getting close with on the site. I am extremely hurt by this invasion of trust. I will never suggest this site to anyone and will warn them to stay away. Good luck! (Minimum word count requirement)
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ID
#464887 Review #464887 is a subjective opinion of poster.
Location
Brandon, Florida
Product
Pof Account
New Reviewer

Profile Deleted

I was a member of POF for a couple of years and received an email from a woman asking me to go to dinner with her. When I replied it stated that I was blocked by this user. I received another email from her but calling me names and saying that she was going to have me deleted from pof and report me. lol I have no idea who this lady was or what the issue with her was? Besides mental illness. When I tried to sign on to pof the next morning I guess that I was killed in my sleep because I did not exist on pof anymore. There was no record of my name, my screen name or my email as I never existed at all. My complaint with this *** is that he seems to be the biggest violator of his own ZERO Tolerance policy. I have never heard of any company, business, organization or individual that did not provide a copy of the complaint or violation and allow for explanation,reason,rebuttal, or to hear the other side of the story for them to make their own conclusions. POF does not offer a customer service email or other form of contact on its site. I noticed at the top of this complaint form that it asks us to please contact POF Customer Service (and gives the link) before filing any complaint! HA HA LMFAO! Really? Then why doesn't POF offer that link to the people who are deleted from POF without explanation prior to this step? This is the most unprofessional *** I have ever seen. I created another profile after about 6 months and recently carried a membership for a term of almost 2 years. Until yesterday when I was deleted again. I did notice that every time that I begin to receive a lot of emails from different women that my account gets deleted. I currently had near 100 different emails from 100 different women. I am a local celebrity in my area and receive a lot of emails regarding appearances and general personal information. I am starting to think that this pof geek is a *** blocker! Sorry for the language but I am furious with this ***. I did find out that POF is sending out random emails to the opposite sex stating that you have chosen to meet them. When you never selected that option at all. (e.g.) I received an email from pof that a woman selected to meet me. I then contacted her thanking her for wanting to meet me and asking her if she would like to talk and get to know each other better? She did not reply. I always do a follow up email just in case the first one was not received. She replied to the second one with a threat of me harassing her and that she never chose to meet me. This is a common problem on pof with both genders. I did discuss this with another woman that I also received a notification to meet and she did not send that notification or select to meet me. After we discussed the situation I found a small area on pof that states that the notifications are randomly sent by pof. What the *** is this *** doing? Causing conflict and confusion amongst his members ending in profile deletions. Isn't this a violation of his own ZERO Tolerance policy? Can we delete his *** *** from POF or better yet, since he finds it necessary to send out notifications to random people telling them that we want to meet them and violating our privacy rights and committing defamation of character and possibly slander, would anyone else be interested in joining me with the filing of a class action suit against this *** and POF? My last question for anyone here, Is filing this complaint going to do anything at all for any of us? There are a lot of complaints filed here and all for the same reason. Yet nothing has ever been done to rectify this problem. There are other sites that host complaints filed about POF as well, and yet this geek at POF is still playing GOD on his website. Has anyone else noticed the number of fake profiles increasing in the last year to probably triple? POF hires women to spend time online and create profiles that will generate emails from men and interest. The more emails they receive the more money they get paid. Think about it, the sponsors and advertisers that pay pof to post their ads online will pay more money and bring in bigger clients if they show that the traffic generated on POF is increasing every quarter. Without the emails and more people joining due to these fake profiles, the interest in paid advertising would decrease and POF would lose millions of dollars. People please pay attention to how these dating sites and their scams work. I will make a personal challenge right now to the *** at POF. 3 Rounds in any octagon scheduled on pay per view against me! I win, you close down POF and take your *** *** to myspace. If you win? Then you keep your ego, pride and POF. However, you will not win and you will not last 1 minute with me. That I can promise and I will delete you in front of everyone on pay per view! You like to be in control and think you have power. Show me your a man and stop *** blocking the guys on your own site. Its not our fault that we are *** good looking and your just a rich geek!
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ID
#464761 Review #464761 is a subjective opinion of poster.
Service
Pof Online Dating
New Reviewer

Deleted off for no reason!

i believe i was deleted off my account for no apparent reason i done nothing wrong i was in the middle of a conversation and just in a few seconds i was knocked off and couldn't get back on i tried several times even tried to re-register but it kept coming back when i entered a password email not in our data base never heard of such a thing after being on this site for 2 months im considering joining another site if this doesn't get resolved hopefully it will. please dont let this fall on deaf ears as i have been reading many complaints do!
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1 comment
#758350

did they offer you the upgrade? that was a strong hint....just sayin

ID
#463898 Review #463898 is a subjective opinion of poster.
Location
Queens, New York
Product
Pof Account

POF Account delete with no warning nor reason

Just happened to me with no warning or reason. All my pics and conversations were inoffensive, I believe I was on POF for about 6 months and was just starting to be successful at contacting/meeting women. I believe I was deleted because I was successful without having upgraded, so they saw this and deleted my account. I am pissed because I had made contact with a number of nice women one of which could have lead to a serious relationship. Even if they had emailed me and warned that my account would be deleted unless I upgraded. Avoid POF very deceitful.
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ID
#463428 Review #463428 is a subjective opinion of poster.
Service
Pof Membership

My account got deleted iam being treated unfairly

Hi guys my name is Craig Sayers iam a single 27 year old male who lives in Townsville Queensland Australia I have heard great things about your site I even paid the 40 bucks to try and find someone to spend my life with I suffer from depression and anxiety and find that you's deleted my profile that really upset me I would like my account when I make it not to be deleted plz my email address is craigsayers1986@***.com I was talking to a really nice girl please help me guys I know you's don't allow swearing or nudity I have done nothing wrong please fix this guys and reply it's really upsetting me kind regards mr Craig Sayers
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ID
#462222 Review #462222 is a subjective opinion of poster.
Location
Brisbane, Queensland
Product
Pof Profile
Loss
$40

Man calls me a slag, i get banned?!

i was minding my own business with my pof account, im reasonably attractive so get a lot of views and rubbish messages so my criteria is quite strict. the 2nd or 3rd message i recieved simply said "slag". i said bye to the user before blocking him and i reported the message as under their 0 tolerance policy he should be banned immediately. i didnt hear from pof and when i checked i saw that his profile was still there. i emailed pof to ask what was going on (this was about 3days after original report) and recieved an auto response saying they'd get back to me in 48 hours... they didnt so i reported the member on the site. this time i didnt even recieve an auto response. i still havent heard from them and they have deleted the main bit of my profile 3 or 4 times now (maybe an auto filter as i put the culprits profile address on it). ive seen tons of men *** that pof's filters work in favour of women but the fact that they are ignoring me and therefore letting this chap send whatever he wants to people (who could recieve such vitorol in any number of ways) which seems pretty sexist towards women.
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ID
#461242 Review #461242 is a subjective opinion of poster.
Location
Stoke On Trent, England
Product
Pof Profile