Deborah P Ane

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My account was taken down

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ive never did anything to cause an account to get taken down with no explanation before. Can I please be shown what I did to have this happen?
View full review
Pros:
  • I can definitely make friends easier there

Preferred solution: Proof that I went against community standards

Anonymous
map-marker Morristown, Tennessee

Account

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Please help me. I need a human. My account is suspended. Why? Some one needs to contact me. I will stop paying
View full review
Bo B Skr

I'm trying to find account using my email address

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Trying to find my account using my email and trying re-enter back into my account but the website doesnt allow me to
View full review
Pros:
  • Needs to be updated more often
Cons:
  • Not very accurate

Preferred solution: Back to POF

User's recommendation: Call CS because through the website isn’t very good

Dennis B Svd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Messaging Error

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
POF - Messaging Error
Hi. I'm writing because I cannot see my conversations on the Android POF app. The (loading - while accessing) flashing image of random fish keeps on going and never stops. I then have to resort to clicking on the Sent Messages tab and click on each one of those to see who replied to me, which is very tedious and time-consuming. I took a screenshot to show what the Conversations tab looks like but there's no option to attach additional files here.
View full review
Pros:
  • Free to use app
Cons:
  • Charge money for features that used to be free

Preferred solution: Technical Support

User's recommendation: Avoid POF if you're a man. Dating apps only serve to inflate the egos of females.

Tony F Iep

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel subscription

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I am having great difficulty cancelling my subscription. I can no longer afford the costs and I have had no success at all in dating with no responses. I want my subscription cancelled immediately.
View full review
Cons:
  • Hardly any responses to my inquires

Preferred solution: Full refund

User's recommendation: think twice about this dating site

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Mansfield, England

Get a red thing next to messages no one can message me

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
POF - Get a red thing next to messages no one can message me
POF - Get a red thing next to messages no one can message me - Image 2
Having problems women say they they carnt message me takes days to go through got a red symbol next to the messages
View full review
Lynda D Yra

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

My account was hacked

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Somebody hacked my debit card and took all of my money and I do not remember my password for my POF please can you help me to get it back or change it whatever I need to speak to a real customer service representative
View full review
Pros:
  • You can meet a lot of nice people on there
Cons:
  • Beware and have your guard up there are a lot of scammers

Preferred solution: My password changed to where I can get into my account

Christine R Ptm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Victor, Colorado

I can’t get into my profile I’m getting pissed off I need to talk to somebody I’m sorry

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I cant get into my profile Im getting pissed off I need to talk to somebody Im sorry Im trying to get into your site and it keeps sending me to somewhere where I have to pay $49 a month which Im not into at this point can somebody please call me back at 423-367-****
View full review
Pros:
  • Sometimes you meet some good guys

Preferred solution: I would like to get logged back onto the site it’s not letting me get on there

User's recommendation: Not much to say

Stephanie R Fdv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

Messages want go through, happened 3 days money lost and no refund for the days I wasn't able to use the site. Now same issue. My account is verified. Had to be unlocked customer serv. Now same prob

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
This is the second time my messages and profile is not working nor appearing to be viewed. What is the problem. I have paid my money and now for the second time i cant use this site this will be 3 days i have lost . Can you please get this account fixed asap! This is ridiculous.
View full review

Preferred solution: Deliver product or service ordered

User's recommendation: Call if you have a problem they don't reply to emails

Sonny G Gcj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rancho Cordova, California

I was talking bad to a scamer

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Your site saturated with catfish and scam profiles I did tell a few of them what I thought Im a combat veteran I paid this site , I will be more careful with my wording I ask that my account be restored immediately and I will be more careful Im only here with sincere intentions finding love Thanks
View full review
Loss:
$100
Pros:
  • There is no one to speak with for resolution
  • Meeting people locally if you can get into your account
Cons:
  • Being scammed

Preferred solution: My account usable for what I paid for

User's recommendation: Be careful who you talk too so many fakes

Dave S Eti

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cicero, New York

Things showing up on womens profile

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
It's saying if you would like a bj blowjob/and saying things that woman aren't putting on profile when you look at pic of person it's under pics I thought this didn't tolerate this crap it's suppose to be clean but the other issue is when chatting you talk to some one and they are there and then there gone and it still shows on line and they send a message later and say what happened I'm not really sure if this site is legit
View full review

Preferred solution: Let the company propose a solution

User's recommendation: Make sure your talking to some one it feels like a scam

Anonymous
map-marker Sydney, New South Wales

Failure to upload profile image.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
POF - Failure to upload profile image.
Hi POF, I am writing in follow up to my initial email to you re POF site repeatedly telling me that my photo upload was successful but fails to effectively upload my single face only photo. Attached are screen shots of my attempt to upload one head shot of myself donight and the message that we're populated, albeit not successfully uploading my photo. Your assistance with this issue is appreciated. Regards, Maurissa
View full review

User's recommendation: Be advised, it is difficult to contact customer service and have POF Website glitches rectified.

Randy T Zdn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Wisconsin, United States

Refund issue

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
POF upgraded me without my permission and charged my account $29.99 without my permission or my approval.
View full review

User's recommendation: Not recommended because of dishonesty

Anonymous

Practices unfair

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
A member was mad at me cause he thought I was a scammer , because I didnt text right he said . So he further said I get people back for scamming me . And then I see pof said that I did something wrong and they dropped my membership with them . They never even gave me any advanced notice . Or told me what I did wrong took the word of an angry member or person . I feel like I was discriminated against . Nothing was looked at I did nothing wrong they still havent called me or tried to get in touch with me back . Sad customer service .
View full review
Pros:
  • I was hoping to meet new people to date
Cons:
  • Get locked out of account for no reason

User's recommendation: Go to a different company such as match

Victor M Dzt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Great Falls, Montana

Was asked to review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
POF - Was asked to review
I deleted my profile then returned to plenty of fish and was being charged again I used pay pal to pay for plenty of fish
View full review
Loss:
$39

Preferred solution: Deliver product or service ordered

User's recommendation: Maybe