Rick H Zti

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Verified Reviewer
| map-marker Albany, New York

Issues

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I just rejoined and there are too many errors on my profile I cannot make any changes and I cannot email the helpline it wont except my phone number please help
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Kenneth T Sav

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Verified Reviewer

Need information

I would like to join, but I'm not because of auto renewal. I would like to go around this. Could someone help me join?
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Preferred solution: I would like to join. But I want because of the auto renewal feature. I believe you would get more business if you did away with it.

Anonymous
map-marker Saint Matthews, South Carolina

Cancel upgrade

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I want my membership canceled. And they make it almost impossible to cancel. There are way too many fake ptofiles and bots.
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User's recommendation: Do not pay. Too many bots.

Venetia J

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Verified Reviewer

Trouble signing in

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I have had the service before. Paid last month but to date, can't get in. Changed my logins and passwords and when right after doing so, I try to get in, it reads ERROR and won't let me in!! THIS IS MOST FRUSTRATING!! I NEED HELP TO GET IN!
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Loss:
$25
Cons:
  • Can not get in

Preferred solution: I want to be able to LOG IN

Anonymous
map-marker Vancouver, British Columbia

I just wanted to apologize for my email. As the billing had gone through Apple, and not through POF, I understand that POF is not responsible. However, I do not understand how I can have no account, n

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I was build for a month and I don't even have an account. This is the second time that this is happened. If I do not get a refund, I am going to post on every social media platform.
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David F Spj

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Verified Reviewer

Cancel membership

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I changed my mind about joining the site I don't think it's worth time and effort for this dating site It's better to meet someone in person
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Loss:
$120
Pros:
  • Nine

Preferred solution: Full refund

User's recommendation: Be careful

Rick S Nmj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel upgrade

A Run around just to do an upgrade cancellation. Do not have direct access to a number to call of speak with a representative.
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Preferred solution: Just cancel upgrade

User's recommendation: Do not upgrade

Anonymous
map-marker Portsmouth, Virginia

Have a question

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I don't like it to where now I can't really message no one but one person it keeps saying I have to come back tomorrow and try again
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Anonymous
map-marker Washington, Missouri

To report a profile

I found my ex husband's profile and reported him. He has been in prison for adult stalking, arson and domestic violence. He uses dating sites to troll for victims. He has been removed. Thank you
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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Calgary, Alberta

Stolen credits

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POF - Stolen credits
My account was deleted and I had over 20,000 coins to gift. I was deleted with no explanation or reason. And I would like my coins/money back for those coins. I am not the first person this has happened to. And there is no customer service to speak with or to rectify this issue. Please give me my money or coins back to my new account. And explain the violation to why my account was even deleted. Thank you
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Patrick N Ewa
map-marker Arlington, Virginia

No longer need account

I no longer use this account, don't access it, but I'm billed anyway. Unable to reach a representative to cancel. Their customer service doesn't exist, it's just a scam.
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Bernadine S Unn
map-marker Halifax, Nova Scotia

It won’t let me use my email to log in

Will not let me use my email to log in I go to try to login with my email and change my password if I forgot it and then it wont let me back in why I have two emails will not let me in. I dont understand there should be a better way that this can be fixed. I am not too happy right now with this app because of the way you cannot get help some people wouldnt understand so now I have two accounts I cannot even get into which I am pissed.
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User's recommendation: A one 800 number or a number to call instead of searching by phone

Jim B Qkq

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Verified Reviewer

Technology

Sometimes site will not send my texts to others. I requested a refund but it was rejected. Don't think this is in anyway fair.
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Loss:
$200
Pros:
  • No live technical help

Preferred solution: Full refund

User's recommendation: I would seek a company that has live phone technical help. seeking a refund but it was refused. Won't be renewing my membership if I can't get help for this issue.

Anonymous
map-marker Los Angeles, California

To cancel my upgrade

Do not Charge my Card I cancel it don't want to be charged don't want to upgrade I'm canceling just want the regular don't want the upgrade so please cancel and do not charge my card I cancel
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Mary M Spv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My account was warned because of a hacker

Someone messaged me and then I was warned by POF that I was going to be cut off. Dont appreciate that cause it was obvious it was a hacker and not me
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Pros:
  • Hackers

Preferred solution: Apology

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