Contact POF Customer Service
POF Phone Numbers and Emails
Toll-Free Number:
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(800) 952-5210California Department of Consumer Affairs
Accounting/ Billing:
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(888) 299-9531Billing Support (US/Canada)
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+6 187 228 0199Billing Support (Australia)
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+44 208 068 0970Billing Support (UK)
POF Emails:
Contact Information
POF Website:
POF Help Center:
Corporate Office Address:
Other Info (opening hours):
MTCH Technology Services Limited
Plenty of Fish
WeWork Charlemont Exchange
42 Charlemont Street
Dublin 2, D02 R593
Ireland
Plentyoffish Media ULC
8750 N. Central Expressway, Ste 1400
Dallas, TX 75231, USA
POF
Attn: Cancellations
P.O. Box 25472
Dallas, TX 75225, USA
Fax:
How Good is POF's Customer Service?
Summary of POF Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call POF?
Account Question:
- “Acct”
- “I can’t log into my account”
- “My account was cancelled and I did nothing wrong for it to be cancelled”
Activation/ Cancellation Question:
- “Cancel”
- “Cancell account i did not renew”
- “Cancel subscription and close account”
Payments and Charges Question:
- “Fraud”
- “Incorrect billing”
- “Payment”
Refund Question:
- “Refund and cancel subscription”
- “I would like a refund”
- “Refund”
Request for Information Question:
- “Trying to find out how to stop the disable message”
- “Need to talk to someone”
- “Verification of my Profile”
Product/ Service Question:
- “To update my number cuz my old number doesn't work no more”
- “It's not working”
- “App don't work”
Cards Question:
- “Credit card”
- “My credit card was charged 5 times instead of 1 month's trial i still did not get the one month on my pof accouny”
- “Card not working”
Website/ Application Question:
- “I can't get on the website”
- “Website Down”
- “Can not send text on the site”
Staff Question:
- “I want to stop this service”
- “Yout service is ***tried ti change me”
- “Yout service is ***”
Return/ Replace Question:
- “Due to POF terms, need to change my profile name”
- “Cant change my User name”
- “Change age”
Shipping and Delivery Question:
- “Where is my inbox”
- “I purchased 20$ for the upgraded version and I haven't gotten any of the benefits. My profile still shows free package when I paid for the upgraded product”
- “Code not coming to my phone”
Employment Question:
- “Lost my job”
- “I lost my job, I cannot afford this extra expense any longer.”
- “Want to join for the year at 799 had to wait to get paid”
Other Question:
- “Ex girlfriend called a complant on me so i could not be online”
- “Canvel”
- “Censored conversations”
About
, , , ,
POF is a large web-based dating service. It is wholly owned and operated by The Match Group. The company is headquartered in Vancouver, British Columbia, Canada. The service was launched in 2003. POF available in 9 languages. Membership is required. Accounts of rude and fake persons are usually deleted. Users can send messages, photos, and videos to each other. Only females can send private images. All messages after 30 days are deleted. Now the service is available for gadgets with Apple and Android operating systems. Upgraded membership allows using extra futures. Customer service is provided by phone and by e-mail during normal business hours.
POF is ranked 137 out of 570 in Dating and Social Networking category
USA, Canada, Europe, Worldwide
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