POF Phone Numbers and Emails

Toll-Free Number:

  • (800) 952-5210
    California Department of Consumer Affairs

Complaints/ Feedback:

  • (800) 952-5210
    California Department of Consumer Affairs

General Info:

  • (214) 853-4309


  • (214) 576-3272

POF Emails:

Customer Service
Copyright Infringement Inquiries
PR Inquiries

POF Contact Information

POF Website:

POF Online Chat:

Corporate Office Address:

Plentyoffish Media ULC
8750 North Central Expressway, Suite 1400
Dallas, Texas 75231
United States

Other Info (opening hours):

Mailing Address

P.O. Box 25472, Dallas,

Texas 75225, USA

Privacy Inquiries

Plentyoffish Media ULC

142-757 West Hastings. PMB 670,

Vancouver, V6C 1A1


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POF Rating Based on 1.7K Reviews

Rating details

more details
Customer service
Product or Service Quality
Privacy and Data Security

Rating stats

Rating trend

Summary of POF Customer Service Calls

01:10 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call POF Customer Service?

Account Question:

  • “To get my password”
  • “Forgot username an password username”
  • “My account”

Activation/ Cancellation Question:

  • “Trouble cancelling my account becasue i deleted my email”
  • “Cancelation of subscription”
  • “Cancellation”

Payments and Charges Question:

  • “Should not be charged for this service..”
  • “Charges”
  • “Payment issue”

Request for Information Question:

  • “I need to talk to customer service”
  • “I need help logging in”
  • “Request refund or cancelation”

Refund Question:

  • “Refund issue”
  • “Want refund”
  • “Need refund”

Product/ Service Question:

  • “App isn't working”
  • “Subscription”
  • “A guy making about 20 fake acxounts making it hard for me to go online on pof”

Cards Question:

  • “Delete my card off account”
  • “Not excepting my credit card”
  • “Fraud on my card I don't have a account with POF”

Website/ Application Question:

  • “Back on the site”
  • “Someone is Harassing me from your website”
  • “Paid for site,mostly not working,only sends some msgs”

Staff Question:

  • “I can not pay for the service. The system will not take my card”
  • “Cancle service”
  • “Customer service issue”

Shipping and Delivery Question:

  • “Bought live credits but didn't get them”

Employment Question:

  • “Job email”

Other Question:

  • “Want to end my subscription”
  • “They are not accepting email on new cellphone”
  • “I don't want to proceed with POF”


POF Terms of Service
To read more: https://www.pof.com/terms.aspx
POF Privacy Policy
To read more: https://www.pof.com/privacypolicy.aspx
Top POF Services

Online Dating, Membership, Customer Care

Top POF Products

Account, Profile, Website

POF Pros and Cons

Pros: Has been good up till now, Free, Up until my account got hacked, Website, Meeting new people & browsing

Cons: Non-existent customer service, Inability to contact customer service, Account deleted for no reason, Being banned for no reason, Being blocked for no reason

Related Companies

IAC, Tinder, Match, Angies List, OkCupid


POF is a large web-based dating service. It is wholly owned and operated by The Match Group. The company is headquartered in Vancouver, British Columbia, Canada. The service was launched in 2003. POF available in 9 languages. Membership is required. Accounts of rude and fake persons are usually deleted. Users can send messages, photos, and videos to each other. Only females can send private images. All messages after 30 days are deleted. Now the service is available for gadgets with Apple and Android operating systems. Upgraded membership allows using extra futures. Customer service is provided by phone and by e-mail during normal business hours.

POF reviews and complaints

POF is ranked 76 out of 387 in Dating and Social Networking category

Area Served

USA, Canada, Europe, Worldwide

Payment Methods


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