Contact POF Customer Service
POF Phone Numbers and Emails
Toll-Free Number:
-
(800) 952-5210California Department of Consumer Affairs
General Info:
-
(214) 853-4309Facsimile
Legal:
-
(214) 576-3272
POF Emails:
POF Contact Information
POF Website:
POF Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address
P.O. Box 25472, Dallas,
Texas 75225, USA
Privacy Inquiries
Plentyoffish Media ULC
142-757 West Hastings. PMB 670,
Vancouver, V6C 1A1
Fax:
Summary of POF Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call POF Customer Service?
Account Question:
- “Account was deleted won't tell me why”
- “Account was banned”
- “Cant log in to my account”
Activation/ Cancellation Question:
- “To cancel my rebilling”
- “Reactivate”
- “Cancel”
Payments and Charges Question:
- “Billing issue”
- “Billing”
- “Charged card”
Request for Information Question:
- “To get assistance closing my profile”
- “Why can I only get 1 free message per day?”
- “I can't send messages and need to know why because I need to reply to people”
Refund Question:
- “Refund and cancel subscription”
- “Refund”
- “Refund issue”
Product/ Service Question:
- “My meets me page is. Or working it gets stuck on both my iPad and iPhone”
- “My email is not working”
- “I want to let a woman know that I am back on POF. A while back I sent her a message, since that time I had gotten off POF. The system won't allow me to send another message to RoCatt19. Please help me to send a new message. I tried to delete the mes.”
Cards Question:
- “My card was charged full one year amount instead of payments of $10 monthly”
- “Stop credit card payment”
- “Will not take my mastercard”
Website/ Application Question:
- “I was stalked by someone on this site”
- “Site is not free”
- “Can not get back in site”
Staff Question:
- “Cancle service”
- “No service”
- “Cancle servicel”
Shipping and Delivery Question:
- “Email not received”
- “Bought live credits but didn't get them”
Employment Question:
- “Job email”
Other Question:
- “A phot was uploaded automatically and i didnt do it”
- “Another. POF. Person. Sent. Code. No. They. Want me. Give. Code. Back. To. Them”
- “Profile deleted”
About
Online Dating, Membership, Customer Care
Account, Profile, Website
Pros: Has been good up till now, Free, Up until my account got hacked, Extremely unhappy, Website
Cons: Nobody answers complaints, Inability to contact customer service, Account deleted for no reason, Being banned for no reason, Being blocked for no reason
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POF is a large web-based dating service. It is wholly owned and operated by The Match Group. The company is headquartered in Vancouver, British Columbia, Canada. The service was launched in 2003. POF available in 9 languages. Membership is required. Accounts of rude and fake persons are usually deleted. Users can send messages, photos, and videos to each other. Only females can send private images. All messages after 30 days are deleted. Now the service is available for gadgets with Apple and Android operating systems. Upgraded membership allows using extra futures. Customer service is provided by phone and by e-mail during normal business hours.
POF is ranked 79 out of 445 in Dating and Social Networking category
USA, Canada, Europe, Worldwide
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