POF Phone Numbers and Emails

Toll-Free Number:

  • (800) 952-5210
    California Department of Consumer Affairs
Send Message

Accounting/ Billing:

  • (888) 299-9531
    Billing Support (US/Canada)
  • +6 187 228 0199
    Billing Support (Australia)
  • +44 208 068 0970
    Billing Support (UK)


  • (214) 576-3272
    Copyright Infringement Inquiries

POF Emails:

Customer Service
Reporting Security Vulnerabilities
Copyright Infringement Inquiries, Trademark Inquiries
Opt-out of Marketing Emails
Claim Your Business
More phone numbers and emails Less phone numbers and emails

Contact Information

POF Website:

POF Help Center:

Corporate Office Address:

Plentyoffish Media ULC
PMB 670 142-757 West Hastings
Vancouver, British Columbia V6C 1A1

Other Info (opening hours):

MTCH Technology Services Limited

Plenty of Fish

WeWork Charlemont Exchange

42 Charlemont Street

Dublin 2, D02 R593


Plentyoffish Media ULC

8750 N. Central Expressway, Ste 1400

Dallas, TX 75231, USA


Attn: Cancellations

P.O. Box 25472

Dallas, TX 75225, USA


+1(214) 853-4309

POF Customer Service Reviews

1.4 / 5
Charles S Gni
Why is my account closed

Log me out and I don't know why , been hacked and they immediately took the wrong side and proved me guilty. User's recommendation: They log you out without a...

Read full review
Steve V Nok
I canceled my accountant was charged

Call no answer, left a message and sent an email to cancel my ,they charge me $60 Play some fake emails saying people are interested and haven't even talked to...

Read full review

Summary of POF Customer Service Calls

00:53 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call POF?

Account Question:

  • “I think someone got me blocked”
  • “Can't log into my account”
  • “Cant log in n cant reset password”

Activation/ Cancellation Question:

  • “Cancel subscription and close account”
  • “Cancelation of subscription”
  • “To cancel account”

Payments and Charges Question:

  • “Billing”
  • “I was wrongfully charged”
  • “Payments coming out when they shouldn't be”

Request for Information Question:

  • “Need to talk to someone”
  • “Questions on the function of my account regarding sending texts”
  • “I need to talk to customer service”

Refund Question:

  • “Need refund”
  • “Refund and cancel subscription”
  • “Refund”

Product/ Service Question:

  • “Membership”
  • “My subscription isnt working”
  • “I need to speak to an operator I'm having a lot of trouble I've ordered one month it didn't work so then I ordered three months and it's still not working”

Cards Question:

  • “They took money off my card wasn't supposed”
  • “Credit card”
  • “Blocking from sending mail and I just joined so I'm going to call my credit card company for a refund if someone doesn't take care of this”

Website/ Application Question:

  • “To upgrade bc the site won't let me”
  • “I can't get on the website.”
  • “Help with the website”

Staff Question:

  • “Make sure my service is cancelled”
  • “Customer service”
  • “Talk to customer service”

Shipping and Delivery Question:

  • “I payed for upgrade and didn't get it”
  • “Where is my account”
  • “Cant loggin and cant get the program to send me reset instructions”

Return/ Replace Question:

  • “Can not return a message”
  • “Can't return messages”

Employment Question:

  • “Job email”

Other Question:

  • “Information”
  • “My text messages ain't being sent to all the women I'm trying to first meet! Some go through others don't”
  • “Up grade”


Related Companies

Match Group, Tinder, Match, BlackPeopleMeet, OkCupid


POF is a large web-based dating service. It is wholly owned and operated by The Match Group. The company is headquartered in Vancouver, British Columbia, Canada. The service was launched in 2003. POF available in 9 languages. Membership is required. Accounts of rude and fake persons are usually deleted. Users can send messages, photos, and videos to each other. Only females can send private images. All messages after 30 days are deleted. Now the service is available for gadgets with Apple and Android operating systems. Upgraded membership allows using extra futures. Customer service is provided by phone and by e-mail during normal business hours.

POF reviews and complaints

POF is ranked 109 out of 496 in Dating and Social Networking category

Area Served

USA, Canada, Europe, Worldwide

Payment Methods


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