Contact POF Customer Service
POF Phone Numbers and Emails
Toll-Free Number:
-
(800) 952-5210
California Department of Consumer Affairs
Complaints/ Feedback:
-
(800) 952-5210
California Department of Consumer Affairs
General Info:
-
(214) 853-4309
Facsimile
Legal:
- (214) 576-3272
POF Emails:
POF Contact Information
POF Website:
POF Online Chat:
Corporate Office Address:
Other Info (opening hours):
Mailing Address
P.O. Box 25472, Dallas,
Texas 75225, USA
Privacy Inquiries
Plentyoffish Media ULC
142-757 West Hastings. PMB 670,
Vancouver, V6C 1A1
Fax:
Summary of POF Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call POF Customer Service?
Account Question:
- “To get my password”
- “Forgot username an password username”
- “My account”
Activation/ Cancellation Question:
- “Trouble cancelling my account becasue i deleted my email”
- “Cancelation of subscription”
- “Cancellation”
Payments and Charges Question:
- “Should not be charged for this service..”
- “Charges”
- “Payment issue”
Request for Information Question:
- “I need to talk to customer service”
- “I need help logging in”
- “Request refund or cancelation”
Refund Question:
- “Refund issue”
- “Want refund”
- “Need refund”
Product/ Service Question:
- “App isn't working”
- “Subscription”
- “A guy making about 20 fake acxounts making it hard for me to go online on pof”
Cards Question:
- “Delete my card off account”
- “Not excepting my credit card”
- “Fraud on my card I don't have a account with POF”
Website/ Application Question:
- “Back on the site”
- “Someone is Harassing me from your website”
- “Paid for site,mostly not working,only sends some msgs”
Staff Question:
- “I can not pay for the service. The system will not take my card”
- “Cancle service”
- “Customer service issue”
Shipping and Delivery Question:
- “Bought live credits but didn't get them”
Employment Question:
- “Job email”
Other Question:
- “Want to end my subscription”
- “They are not accepting email on new cellphone”
- “I don't want to proceed with POF”
About
Online Dating, Membership, Customer Care
Account, Profile, Website
Pros: Has been good up till now, Free, Up until my account got hacked, Website, Meeting new people & browsing
Cons: Non-existent customer service, Inability to contact customer service, Account deleted for no reason, Being banned for no reason, Being blocked for no reason
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POF is a large web-based dating service. It is wholly owned and operated by The Match Group. The company is headquartered in Vancouver, British Columbia, Canada. The service was launched in 2003. POF available in 9 languages. Membership is required. Accounts of rude and fake persons are usually deleted. Users can send messages, photos, and videos to each other. Only females can send private images. All messages after 30 days are deleted. Now the service is available for gadgets with Apple and Android operating systems. Upgraded membership allows using extra futures. Customer service is provided by phone and by e-mail during normal business hours.
POF is ranked 76 out of 387 in Dating and Social Networking category
USA, Canada, Europe, Worldwide
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