POF Phone Numbers and Emails

Toll-Free Number:

  • (800) 952-5210
    California Department of Consumer Affairs

General Info:

  • (214) 853-4309
    Facsimile

Legal:

  • (214) 576-3272

POF Emails:

Customer Service
Legal
Copyright Infringement Inquiries
Media
PR Inquiries

POF Contact Information

POF Website:

POF Help Center:

Corporate Office Address:

Plentyoffish Media ULC
8750 North Central Expressway, Suite 1400
Dallas, Texas 75231
United States

Other Info (opening hours):

Mailing Address

P.O. Box 25472, Dallas,

Texas 75225, USA


Privacy Inquiries

Plentyoffish Media ULC

142-757 West Hastings. PMB 670,

Vancouver, V6C 1A1

Fax:

+1214-853-4309
Edit Business Info

POF Rating Based on 1.8K Reviews

Rating details

1.7
more details
Customer service
Website
Product or Service Quality
Privacy and Data Security

Rating stats

Rating trend

Summary of POF Customer Service Calls

6.1K TOTAL
CALLS
01:01 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call POF Customer Service?

Account Question:

  • “Account was deleted won't tell me why”
  • “Account was banned”
  • “Cant log in to my account”

Activation/ Cancellation Question:

  • “To cancel my rebilling”
  • “Reactivate”
  • “Cancel”

Payments and Charges Question:

  • “Billing issue”
  • “Billing”
  • “Charged card”

Request for Information Question:

  • “To get assistance closing my profile”
  • “Why can I only get 1 free message per day?”
  • “I can't send messages and need to know why because I need to reply to people”

Refund Question:

  • “Refund and cancel subscription”
  • “Refund”
  • “Refund issue”

Product/ Service Question:

  • “My meets me page is. Or working it gets stuck on both my iPad and iPhone”
  • “My email is not working”
  • “I want to let a woman know that I am back on POF. A while back I sent her a message, since that time I had gotten off POF. The system won't allow me to send another message to RoCatt19. Please help me to send a new message. I tried to delete the mes.”

Cards Question:

  • “My card was charged full one year amount instead of payments of $10 monthly”
  • “Stop credit card payment”
  • “Will not take my mastercard”

Website/ Application Question:

  • “I was stalked by someone on this site”
  • “Site is not free”
  • “Can not get back in site”

Staff Question:

  • “Cancle service”
  • “No service”
  • “Cancle servicel”

Shipping and Delivery Question:

  • “Email not received”
  • “Bought live credits but didn't get them”

Employment Question:

  • “Job email”

Other Question:

  • “A phot was uploaded automatically and i didnt do it”
  • “Another. POF. Person. Sent. Code. No. They. Want me. Give. Code. Back. To. Them”
  • “Profile deleted”

About

POF Terms of Service
To read more: https://www.pof.com/terms.aspx
POF Privacy Policy
To read more: https://www.pof.com/privacypolicy.aspx
Top POF Services

Online Dating, Membership, Customer Care

Top POF Products

Account, Profile, Website

POF Pros and Cons

Pros: Has been good up till now, Free, Up until my account got hacked, Extremely unhappy, Website

Cons: Nobody answers complaints, Inability to contact customer service, Account deleted for no reason, Being banned for no reason, Being blocked for no reason

Related Companies

IAC, Tinder, Match, Angies List, OkCupid

Summary

POF is a large web-based dating service. It is wholly owned and operated by The Match Group. The company is headquartered in Vancouver, British Columbia, Canada. The service was launched in 2003. POF available in 9 languages. Membership is required. Accounts of rude and fake persons are usually deleted. Users can send messages, photos, and videos to each other. Only females can send private images. All messages after 30 days are deleted. Now the service is available for gadgets with Apple and Android operating systems. Upgraded membership allows using extra futures. Customer service is provided by phone and by e-mail during normal business hours.

POF reviews and complaints

POF is ranked 79 out of 445 in Dating and Social Networking category

Area Served

USA, Canada, Europe, Worldwide

Payment Methods

VISAPayPalMasterCard

Edit Description

Compare POF To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Match
1630 reviews
1.7
Zoosk
4741 reviews
1.8
eHarmony
2683 reviews
1.4
Write a review
Do you have something to say about POF? What happened? What can we help you with?
Submit review Don't show this popup