POF Phone Numbers and Emails

Toll-Free Number:

  • (800) 952-5210
    California Department of Consumer Affairs
Send Message

Accounting/ Billing:

  • (888) 299-9531
    Billing Support (US/Canada)
  • +6 187 228 0199
    Billing Support (Australia)
  • +44 208 068 0970
    Billing Support (UK)


  • (214) 576-3272
    Copyright Infringement Inquiries

POF Emails:

Customer Service
Reporting Security Vulnerabilities
Copyright Infringement Inquiries, Trademark Inquiries
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Is this your business?
More phone numbers and emails Less phone numbers and emails

Contact Information

POF Website:

POF Help Center:

Corporate Office Address:

Plentyoffish Media ULC
PMB 670 142-757 West Hastings
Vancouver, British Columbia V6C 1A1

Other Info (opening hours):

MTCH Technology Services Limited

Plenty of Fish

WeWork Charlemont Exchange

42 Charlemont Street

Dublin 2, D02 R593


Plentyoffish Media ULC

8750 N. Central Expressway, Ste 1400

Dallas, TX 75231, USA


Attn: Cancellations

P.O. Box 25472

Dallas, TX 75225, USA


+1(214) 853-4309

POF Customer Service Reviews

1.4 / 5
I need to get my refund back to my chime card

Money back on my town Chime card soon as possible and how long will it take to get the money back to my chime card User's recommendation: Not to do it and how...

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Cancel membership

Couldn't get hold of anyone. Poor or no service! Too much automation. Can't talk to a real person. Membership automatically renewing is poor business practice....

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How Good is POF's Customer Service?

Brance Yfd
Brance Yfd
Feels Disappointed | Sep 26, 2023

Still want my *** profile deleted, which has not happened and when i went to.delete this profile found an other one feom years back....i want both of them *** deleted!!

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Marizona M
Marizona M
Feels Satisfied | Sep 21, 2023

Fast response to email!

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Kat S Mds
Kat S Mds
Feels Satisfied | Sep 21, 2023

Bad cause I can’t get in because of my email

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Meleana Ixa
Meleana Ixa
Feels Disappointed | Sep 17, 2023

Bad no contact from phone or email

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Robert A Pqt
Robert A Pqt
Feels Disappointed | Sep 17, 2023

They didn't respond

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Maurisha Ucl
Maurisha Ucl
Feels Disappointed | Sep 06, 2023

Really bad non existent

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Summary of POF Customer Service Calls

00:49 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call POF?

Account Question:

  • “Subscription issues”
  • “Get account verification”
  • “Acct does not work”

Activation/ Cancellation Question:

  • “Cancel”
  • “Need to cancel”
  • “Want to cancel my subscription”

Payments and Charges Question:

  • “Falsely charged”
  • “Charges”
  • “I got 2 payments taking out of my account”

Refund Question:

  • “Refund and cancel subscription”
  • “I need to get my refund back to my chime card”
  • “To get a refund and cancel me account”

Request for Information Question:

  • “Help with premium”
  • “Verification not working”
  • “Technical support”

Product/ Service Question:

  • “Not able to send or receive messages. 9 times I have sent POF a msg. asking to fix the problem. Was working for 2 days. Last 2 days not working.”
  • “I want it to work I paid subscription and it's not working”
  • “The app is not working correctly”

Cards Question:

  • “Card keeps decliningcalled issuer and no issues on their end.”
  • “Money was taken off my card”
  • “Pof keeps taking money off my card after I deleted my account”

Website/ Application Question:

  • “Website is frozen”
  • “My photos are being used on your site by Frederick berg”
  • “Issues with site”

Staff Question:

  • “I paid and can't use the service”
  • “Customer servicej”
  • He had the worst *** customer service ever dealt with

Return/ Replace Question:

  • “You all suck!!!!! Change my mind!!!!”
  • “Am no longer a member and they keep changing me i want to report to my bank for my last three times deduction”
  • “I must have put my email in wrong and I can't change my password”

Shipping and Delivery Question:

  • “I payed for upgrade and didn't get it”
  • “Have not received password reset email”
  • “Problem with my annual pay package”

Employment Question:

  • “Want to join for the year at 799 had to wait to get paid”
  • “Job email”

Other Question:

  • “Pof”
  • “Refune”
  • “Can't verify phone number”


Related Companies

Match Group, Tinder, Match, BlackPeopleMeet, OurTime


POF is a large web-based dating service. It is wholly owned and operated by The Match Group. The company is headquartered in Vancouver, British Columbia, Canada. The service was launched in 2003. POF available in 9 languages. Membership is required. Accounts of rude and fake persons are usually deleted. Users can send messages, photos, and videos to each other. Only females can send private images. All messages after 30 days are deleted. Now the service is available for gadgets with Apple and Android operating systems. Upgraded membership allows using extra futures. Customer service is provided by phone and by e-mail during normal business hours.

POF reviews and complaints

POF is ranked 120 out of 526 in Dating and Social Networking category

Area Served

USA, Canada, Europe, Worldwide

Payment Methods


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