Contact POF Customer Service
How to Reach a Person at POF
Verified Contact Information
Toll-Free Number:
-
1-888-299-9531Billing Support (US/Canada)
Accounting/ Billing:
-
+6 187 228 0199Billing Support (Australia)
-
+44 208 068 0970Billing Support (UK)
Legal:
-
1-214-576-3272Copyright Infringement Inquiries
POF Emails:
Customer Service
Reporting Security Vulnerabilities
Legal
Copyright Infringement Inquiries, Trademark Inquiries
Media
Opt-out of Marketing Emails
POF Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular POF Phone Number
1 (888) 299-9531
Average Hold Time
00:03:13
Average Calls duration
1 minute
Most Popular POF Email Address
Csr@pof.com
POF Live Agent Availability
2% of callers successfully reach a real person
Issue Resolution Rate
Low (4% reported full resolution)
Call Volume by Day
View full overview ›
POF Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular POF Phone Number | 1 (888) 299-9531 |
| Average Hold Time | 00:03:13 |
| Average Calls duration | 1 minute |
| Most Popular POF Email Address | Csr@pof.com |
| POF Live Agent Availability | 2% of callers successfully reach a real person |
| Issue Resolution Rate | Low (4% reported full resolution) |
| POF Customer Service Rating | 4 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 51% phone, 49% email |
| Common Reasons for Contact | Account, activation/ cancellation, payments and charges |
| Customer Effort Score | Medium Effort |
| Prepare before the call to POF | First and last name, email or address or zip code |
Call Volume by Day
How to Contact POF?
Most Popular Number:
(888) 299-9531
Billing Support (US/Canada)
| Total calls: 2 276 | Issues resolved: 21 | Last call: May 11, 2026 |
Contact Information
POF Website:
POF Help Center:
Corporate Office Address:
Plentyoffish Media ULC
PMB 670
142-757 West Hastings
Vancouver,
British Columbia
V6C 1A1
Canada
Other Info (opening hours):
MTCH Technology Services Limited
Plenty of Fish
WeWork Charlemont Exchange
42 Charlemont Street
Dublin 2, D02 R593
Ireland
Plentyoffish Media ULC
8750 N. Central Expressway, Ste 1400
Dallas, TX 75231, USA
POF
Attn: Cancellations
P.O. Box 25472
Dallas, TX 75225, USA
Fax:
+1(214) 853-4309
Summary of POF Customer Service Calls
15.8K
TOTAL
CALLS
CALLS
01:08
AVG CALL
DURATION
DURATION
4%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call POF?
Account Question:
- “Can’t login”
- “Login help!!! Please help me. I met a nice guy and can’t lose him!”
- “Unable to log in”
Activation/ Cancellation Question:
- “I canceled my account im not using it why am I being charged”
- “Cancel my Auto/Renewal subscription”
- “It is a ripoff it don't let me message anyone I want it cancel”
Payments and Charges Question:
- “Make sure I'm not charged”
- “I was charged and I don't use the site no more”
- “Billing”
Request for Information Question:
- “Safety concerns”
- “I need help with my account”
- “Ask a question”
Refund Question:
- “Refund I canceled last week”
- “Refund my money deleted my account last week”
- “Refund”
Product/ Service Question:
- “Complain about excessive emails”
- “Restoring purchase”
- “Purchased a package and it’s not tgere”
Website/ Application Question:
- “Installment payments”
- “Harassment racial slurs and threats against my life from a man who is on your site.”
- “I’m able to get on site and also upgrade to premium”
Cards Question:
- “Not accepting my card”
- “I don't want my card to be charged anymore to be an upgraded member. I just want to be a regular member.”
- “I can not get a card approved for membership”
Staff Question:
- “Stop service”
- “STOP SUBRIPTION SERVICES”
- “Can pay for service”
Return/ Replace Question:
- “I changed my number”
- “Can change my number on the app to get in to verify”
- “POF WILL NOT LET ME RETURN FROM LEAVING POF”
Shipping and Delivery Question:
- “I keep receiving a message on my phone that says it is Macy's I ordered things from them never received? I also have seen where I am not the only one, so you need check on this it is a scam and they are sending me this on pof it has nothing to do wi”
- “Didn't get what I paid for”
- “People are sending me messages and they are not coming through. I see notifications but when I click on the notification it POF takes me to the screen with the messages that I've responded to NOT the new message. There are at least half a dozen new”
Employment Question:
- “Lost my job”
- “I lost my job, I cannot afford this extra expense any longer.”
- “Want to join for the year at 799 had to wait to get paid”
Other Question:
- “Authentication has the wrong phone number on there”
- “Can’t see any pictures”
- “Can't get a reset email”
Compare POF Customer Service To
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POF