Contact POF Customer Service
POF Phone Numbers and Emails
Toll-Free Number:
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(800) 952-5210California Department of Consumer Affairs
Accounting/ Billing:
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(888) 299-9531Billing Support (US/Canada)
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+6 187 228 0199Billing Support (Australia)
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+44 208 068 0970Billing Support (UK)
POF Emails:
How to Contact POF?
Most Popular Number:
| Total calls: 11 721 | Issues resolved: 161 | Last call: Dec 7, 2024 |
POF Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
POF Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call POF is 8009525210. 81% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 20% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as POF may ask you for the following information to identify you as a customer: email, first and last name or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
POF Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call POF is 8009525210. 81% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 20% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as POF may ask you for the following information to identify you as a customer: email, first and last name or phone number.
People call POF mainly because of account, activation/ cancellation, payments and charges.
7% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact POF is Csr@pof.com. 95% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
POF Website:
POF Help Center:
Corporate Office Address:
Other Info (opening hours):
MTCH Technology Services Limited
Plenty of Fish
WeWork Charlemont Exchange
42 Charlemont Street
Dublin 2, D02 R593
Ireland
Plentyoffish Media ULC
8750 N. Central Expressway, Ste 1400
Dallas, TX 75231, USA
POF
Attn: Cancellations
P.O. Box 25472
Dallas, TX 75225, USA
Fax:
POF Customer Service Reviews
Haven't responded to my e-mail about not being able to log in to site for several weeks now. Can't get to speak to anyone about problem.
Very bad experience, they answer when they want, they do not try to solve the problem, and give some ridiculous answers, they cannot explain what the problem is, I wanted them to be friendly but they are not
How Good is POF's Customer Service?
Summary of POF Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call POF?
Account Question:
- “Having trouble signing up”
- “Can’t access my account”
- “I can't access my account.”
Activation/ Cancellation Question:
- “Cancel account”
- “I subscribe with y’all through the channels why is y’all still taking money out of my account? I’m definitely gonna block it and my bank gonna get it back. I didn’t authorize”
- “You took thirty two dollars out of my checkand I canceled that way before you took an extra thirty two bucks”
Payments and Charges Question:
- “Fraud”
- “Paid membership but says I can’t send emails”
- “I did not authorize the payment. Please return. I cannot afford this now.”
Request for Information Question:
- “How do I cancel it I subscribe?”
- “I need to talk to a live person my account has been suspended and I've never done anything wrong and I don't understand why and I would like to talk to a live person to know why”
- “I to update my number”
Refund Question:
- “Refund”
- “Wanting a refund for 67.79”
- “Will not refund me”
Product/ Service Question:
- “App is not working”
- “POF not working and when I contacted them they promised an email (11:28:59 AM) Mike: In order to take a deeper dive into this issue, I’ll need a bit more time to do some digging. I'd like to take our conversation offline and send you a follow-up em”
- “Technical issues”
Website/ Application Question:
- “I cannot get on your site”
- Because i get nothing but the same dame answers onyour web site
- “Because I can't join the single site”
Cards Question:
- “My credit card have been charged”
- “My card was over charged”
- “I can not pay my card does is not working”
Staff Question:
- “Yes I'm trying to pay for the service and it's hard for me to get on to use my card”
- “This guy is harassing me from y'all's dating service”
- “Paid for service but it isn't working”
Return/ Replace Question:
- “Can't change my gender.I made a mistake”
- “Change my date of birth”
- “I NEED TO CHANGE MY OLD PHONE NUMBER”
Shipping and Delivery Question:
- “People are sending me messages and they are not coming through. I see notifications but when I click on the notification it POF takes me to the screen with the messages that I've responded to NOT the new message. There are at least half a dozen new”
- “Where is my inbox”
- “Location of search”
Employment Question:
- “Lost my job”
- “I lost my job, I cannot afford this extra expense any longer.”
- “Want to join for the year at 799 had to wait to get paid”
Other Question:
- “I need held”
- “If I didn’t receive”
- “The eyes in my photos are weird.problem on your end.”
Compare POF Customer Service To
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