Contact POF Customer Service
POF Phone Numbers and Emails
Toll-Free Number:
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(800) 952-5210California Department of Consumer Affairs
Accounting/ Billing:
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(888) 299-9531Billing Support (US/Canada)
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+6 187 228 0199Billing Support (Australia)
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+44 208 068 0970Billing Support (UK)
POF Emails:
How to Contact POF?
Most Popular Number:
| Total calls: 11 945 | Issues resolved: 164 | Last call: Jul 19, 2025 |
POF Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
POF Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call POF is 8009525210. 81% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 21% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as POF may ask you for the following information to identify you as a customer: email, first and last name or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
POF Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call POF is 8009525210. 81% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 21% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as POF may ask you for the following information to identify you as a customer: email, first and last name or phone number.
People call POF mainly because of account, activation/ cancellation, payments and charges.
4% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact POF is Csr@pof.com. 95% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
POF Website:
POF Help Center:
Corporate Office Address:
Other Info (opening hours):
MTCH Technology Services Limited
Plenty of Fish
WeWork Charlemont Exchange
42 Charlemont Street
Dublin 2, D02 R593
Ireland
Plentyoffish Media ULC
8750 N. Central Expressway, Ste 1400
Dallas, TX 75231, USA
POF
Attn: Cancellations
P.O. Box 25472
Dallas, TX 75225, USA
Fax:
POF Customer Service Reviews
Site is not working good and is a waste of time . I couldnt change my phone number.
After getting a new phone I was not able to change my phone number. Customer service is a joke
It was good..resolved issue pronto
Had to email n call...issue resolved within an hour...deleted my account,,all data,,card too...
How Good is POF's Customer Service?
Summary of POF Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call POF?
Account Question:
- “New phone number and can't access pof without verification code and I have a premium account NOT free”
- “Membership”
- “I'm trying to join o was a member yes ago can't remember everything”
Activation/ Cancellation Question:
- “Cancel subscription”
- “Cancel”
- “Trying to cancel subscription and now I'm being charged when it expires on the 18th.”
Payments and Charges Question:
- “Being charged for a subcription i didn't authorize”
- “Paid for 1week of messages and Premium package”
- “I've paid and can't send any messages”
Request for Information Question:
- “Need help”
- “Question and concern ?”
- “Need help with logging in”
Refund Question:
- “Get my money back”
- “Refund”
- “3 days not satisfied please refund”
Product/ Service Question:
- “Problem with ability to change preferences”
- “Fake page”
- “Can't access”
Website/ Application Question:
- “Site not working”
- “I signed up to see what one month would be like, I never use the site, I am now being billed for the second month, I need my subscription canceled and stopped, please, anybody who is paying for more than one month, would take the year subscription.”
- “I met someone on this site and he threatening me for not sending money”
Cards Question:
- “My credit card have been charged”
- “My card was over charged”
- “I can not pay my card does is not working”
Staff Question:
- “Customer service”
- “Yes I'm trying to pay for the service and it's hard for me to get on to use my card”
- “This guy is harassing me from y'all's dating service”
Return/ Replace Question:
- “Need to change my phone number”
- “Can't change my gender.I made a mistake”
- “Change my date of birth”
Shipping and Delivery Question:
- “Didn't get what I paid for”
- “People are sending me messages and they are not coming through. I see notifications but when I click on the notification it POF takes me to the screen with the messages that I've responded to NOT the new message. There are at least half a dozen new”
- “Where is my inbox”
Employment Question:
- “Lost my job”
- “I lost my job, I cannot afford this extra expense any longer.”
- “Want to join for the year at 799 had to wait to get paid”
Other Question:
- “Pof problem”
- “Can't buy 3 chat for 5.66”
- “Can't message”
Compare POF Customer Service To
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