POF Phone Numbers and Emails

Toll-Free Number:

  • (800) 952-5210
    California Department of Consumer Affairs

Complaints/ Feedback:

  • (800) 952-5210
    California Department of Consumer Affairs

General Info:

  • (214) 853-4309


  • (214) 576-3272

POF Emails:

Customer Service
Copyright Infringement Inquiries
PR Inquiries

POF Contact Information

POF Website:

POF Online Chat:

Corporate Office Address:

Plentyoffish Media ULC
8750 North Central Expressway, Suite 1400
Dallas, Texas 75231
United States

Other Info (opening hours):

Mailing Address

P.O. Box 25472, Dallas,

Texas 75225, USA

Privacy Inquiries

Plentyoffish Media ULC

142-757 West Hastings. PMB 670,

Vancouver, V6C 1A1


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POF Rating Based on 1.7K Reviews

Rating details

more details
Customer service
Product or Service Quality
Privacy and Data Security

Rating stats

Rating trend

Summary of POF Customer Service Calls

01:18 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call POF Customer Service?

Account Question:

  • “Why did you blocked my account?”
  • “Cant log in to pof even though i am a member”
  • “My account has been hacked.”

Activation/ Cancellation Question:

  • “Cancelation of subscription”
  • “I want to cancel my account”
  • “Want to cancel it won't let me.”

Payments and Charges Question:

  • “Billing issue”
  • “You won't take my debit card cvv pin”
  • “Being charged money when i do not use POF”

Request for Information Question:

  • “A simple question”
  • “I need help plz!”
  • “Need assistance”

Product/ Service Question:

  • “Been your customer for over 10yrs!! For 2 yrs now there's been a glitch in your system & cant acess your website or app!! & cant”
  • “Membership”
  • “Fake profile in my name”

Refund Question:

  • “Refund still not issued”
  • “Refunds”
  • “Refund”

Cards Question:

  • “I want money back on my card”
  • “Someone used my card for payment”
  • “Credit card”

Website/ Application Question:

  • “Someone is Harassing me from your website”
  • “P o f is a free dating site every time I make a profile it tries to charge me to talk with other people”
  • “Problem with site”

Staff Question:

  • “Cancle service”
  • “Customer service issue”
  • “Lost my paid service”

Shipping and Delivery Question:

  • “Bought live credits but didn't get them”

Employment Question:

  • “Job email”

Other Question:

  • “To inform you that there a lot of young women on POF attempting identity theft.”
  • “I paid the $80 I logged out when I tried to log back and it made me do a whole new profile and I lost $80 because now I have 2 profiles”
  • “I cant send or receive messages”


POF Terms of Service
To read more: https://www.pof.com/terms.aspx
POF Privacy Policy
To read more: https://www.pof.com/privacypolicy.aspx
Top POF Services

Online Dating, Membership, Customer Care

Top POF Products

Account, Profile, Website

POF Pros and Cons

Pros: Has been good up till now, Free, Up until my account got hacked, Website, Meeting new people & browsing

Cons: No response from plenty of fish, Inability to contact customer service, Account deleted for no reason, Being banned for no reason, Being blocked for no reason

Related Companies

IAC, Tinder, Match, Angies List, OkCupid


POF is a large web-based dating service. It is wholly owned and operated by The Match Group. The company is headquartered in Vancouver, British Columbia, Canada. The service was launched in 2003. POF available in 9 languages. Membership is required. Accounts of rude and fake persons are usually deleted. Users can send messages, photos, and videos to each other. Only females can send private images. All messages after 30 days are deleted. Now the service is available for gadgets with Apple and Android operating systems. Upgraded membership allows using extra futures. Customer service is provided by phone and by e-mail during normal business hours.

POF reviews and complaints

POF is ranked 75 out of 372 in Dating and Social Networking category

Area Served

USA, Canada, Europe, Worldwide

Payment Methods


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