POF Phone Numbers and Emails

Toll-Free Number:

  • (800) 952-5210
    California Department of Consumer Affairs

General Info:

  • (214) 853-4309
    Facsimile

Legal:

  • (214) 576-3272

POF Emails:

Customer Service
Legal
Copyright Infringement Inquiries
Media
PR Inquiries

POF Contact Information

POF Website:

POF Help Center:

Corporate Office Address:

Plentyoffish Media ULC
8750 North Central Expressway, Suite 1400
Dallas, Texas 75231
United States

Other Info (opening hours):

Mailing Address

P.O. Box 25472, Dallas,

Texas 75225, USA


Privacy Inquiries

Plentyoffish Media ULC

142-757 West Hastings. PMB 670,

Vancouver, V6C 1A1

Fax:

+1214-853-4309
Edit Business Info

POF Rating Based on 1.9K Reviews

Rating details

1.7
more details
Customer service
Website
Product or Service Quality
Privacy and Data Security

Rating stats

Rating trend

Summary of POF Customer Service Calls

6.9K TOTAL
CALLS
01:01 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call POF Customer Service?

Account Question:

  • “Can't login , account comprimised”
  • “Delete account”
  • “My account”

Activation/ Cancellation Question:

  • “Cancel my subscription”
  • “Membership cancelation”
  • “Cancel membership”

Payments and Charges Question:

  • “WRONG Billing”
  • “I have been charged £38.70 and i haven't subscribe to you so what have i been charged for”
  • “Mistaken charge”

Request for Information Question:

  • “Need to talk to someone”
  • “How to get a refund”
  • “Verification code sent to me”

Refund Question:

  • “Refund”
  • “Need refund”
  • “I need a refund i have push the worry button”

Product/ Service Question:

  • “Someone has made a fake profile under my name and i do not use the account”
  • “Membership”
  • “Cant get my number to work”

Cards Question:

  • “Delete my card off account”
  • “Trying to put my card on file”
  • “Card keeps declining”

Website/ Application Question:

  • “Wanted to know if this site is free”
  • “On your site everybody is far away from my location you say meet local women there is no local three states away five counties away”
  • “Help with the website”

Staff Question:

  • “Cut off services”
  • “Cancle service”
  • “Customer service”

Shipping and Delivery Question:

  • “Email not received”
  • “Bought live credits but didn't get them”

Return/ Replace Question:

  • “Can't return messages”

Employment Question:

  • “Job email”

Other Question:

  • “Not able to send or receive messages”
  • “Trouble signing in”
  • “I have been scammed by one of your users.”

About

POF Terms of Service
To read more: https://www.pof.com/terms.aspx
POF Privacy Policy
To read more: https://www.pof.com/privacypolicy.aspx
Top POF Services

Online Dating, Membership, Customer Care

Top POF Products

Account, Profile, Website

POF Pros and Cons

Pros: Has been good up till now, Free, Up until my account got hacked, Extremely unhappy, Website

Cons: Non-existent customer service, Inability to contact customer service, Account deleted for no reason, Being banned for no reason, Being blocked for no reason

Related Companies

IAC, Tinder, Match, OkCupid, Angies List

Summary

POF is a large web-based dating service. It is wholly owned and operated by The Match Group. The company is headquartered in Vancouver, British Columbia, Canada. The service was launched in 2003. POF available in 9 languages. Membership is required. Accounts of rude and fake persons are usually deleted. Users can send messages, photos, and videos to each other. Only females can send private images. All messages after 30 days are deleted. Now the service is available for gadgets with Apple and Android operating systems. Upgraded membership allows using extra futures. Customer service is provided by phone and by e-mail during normal business hours.

POF reviews and complaints

POF is ranked 80 out of 471 in Dating and Social Networking category

Area Served

USA, Canada, Europe, Worldwide

Payment Methods

VISAPayPalMasterCard

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