POF Phone Numbers and Emails

Toll-Free Number:

  • (800) 952-5210
    California Department of Consumer Affairs
Send Message

Accounting/ Billing:

  • (888) 299-9531
    Billing Support (US/Canada)
  • +6 187 228 0199
    Billing Support (Australia)
  • +44 208 068 0970
    Billing Support (UK)


  • (214) 576-3272
    Copyright Infringement Inquiries

POF Emails:

Customer Service
Reporting Security Vulnerabilities
Copyright Infringement Inquiries, Trademark Inquiries
Opt-out of Marketing Emails
Claim Your Business
More phone numbers and emails Less phone numbers and emails

Contact Information

POF Website:

POF Help Center:

Corporate Office Address:

Plentyoffish Media ULC
PMB 670 142-757 West Hastings
Vancouver, British Columbia V6C 1A1

Other Info (opening hours):

MTCH Technology Services Limited

Plenty of Fish

WeWork Charlemont Exchange

42 Charlemont Street

Dublin 2, D02 R593


Plentyoffish Media ULC

8750 N. Central Expressway, Ste 1400

Dallas, TX 75231, USA


Attn: Cancellations

P.O. Box 25472

Dallas, TX 75225, USA


+1(214) 853-4309

POF Customer Service Reviews

1.4 / 5
Steven K Btl
Want to cancel it won't let me.

I want subscription canceled I was charged 1990 and I want it back I am busylion name on site. I was charged and still cannot send a message cancel me. I want...

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Philip C Slg
Didnt want to extend my membership

I couldn't even get in touch with your so-called customer service..and was charged for another 3 months premium that I didn't want..your website sucks User's...

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How Good is POF's Customer Service?

Decorian Luz
Decorian Luz
Feels Disappointed | May 31, 2023

After you pay to join, you have to pay much higher additional fees in order to read messages sent to you, or who they are from. It's a scam.

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Xxram N
Xxram N
Feels Disappointed | May 31, 2023

I’m not free user
I have already upgraded my account
But it is still saying my account type is free
Not right

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Sharalyn Mki
Sharalyn Mki
Feels Disappointed | May 27, 2023

They did resolve my issue in a timely manner

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Braxston Yky
Braxston Yky
Feels Disappointed | May 26, 2023

Poor a lot of Dishonesty

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Ariannah Fjw
Ariannah Fjw
Feels Disappointed | May 25, 2023

Actually I want to do some upgrading with my POF account, so it's to their advantage ! However, it's about impossible to correspond with reps at POF.
They just don't seem to be responsive to their "members" , ... clients etc. needs.

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Mindee Eps
Mindee Eps
Feels Disappointed | May 24, 2023


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Summary of POF Customer Service Calls

00:52 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call POF?

Account Question:

  • “Took money out my account”
  • “Not able to access account”
  • “Account violation”

Activation/ Cancellation Question:

  • “Cancel my subscription”
  • “Cancel subscription”
  • “Cancel upgrade”

Payments and Charges Question:

  • “Invalid charges to my bank account”
  • “Billing issue”
  • “Billing help”

Request for Information Question:

  • “Request refund or cancelation”
  • “Question and concern ?”
  • “I need help to navigate photo on site”

Refund Question:

  • “Refund and cancel subscription”
  • “Refund”
  • “Membership and refund”

Product/ Service Question:

  • “Not working”
  • “I keep loosing connection with my live stream”
  • “I will like to disconnect my service due to losing my job am unable to pay anymore please”

Website/ Application Question:

  • “Your site is nothing but scams. I want a refund”
  • “Help with the website”
  • “I can't get past the part in my application we're I type in my phone number, and get sent a verification code.”

Cards Question:

  • “My card was charged”
  • “To delete my card . I dont want to pay for this any more”
  • “You all trying to take money off my card after I had cancel please stop”

Staff Question:

  • “Change service to monthly”
  • “Service I paid for MF”
  • “End service”

Shipping and Delivery Question:

  • “No, y'all got my message but you don't give a damn about nothing for me to be dangerous on POF all you want is money are you wanted to get the token? What the heck is a token means you never contact me back I tried to call ya and I just wanna to can!”
  • “I payed for upgrade and didn't get it”
  • “Where is my account”

Return/ Replace Question:

  • “Can not return a message”
  • “Can't return messages”

Employment Question:

  • “Job email”

Other Question:

  • “Payed membership no access”
  • “Acojnt recobery”
  • “Actually”


Related Companies

Match Group, Tinder, Match, BlackPeopleMeet, OkCupid


POF is a large web-based dating service. It is wholly owned and operated by The Match Group. The company is headquartered in Vancouver, British Columbia, Canada. The service was launched in 2003. POF available in 9 languages. Membership is required. Accounts of rude and fake persons are usually deleted. Users can send messages, photos, and videos to each other. Only females can send private images. All messages after 30 days are deleted. Now the service is available for gadgets with Apple and Android operating systems. Upgraded membership allows using extra futures. Customer service is provided by phone and by e-mail during normal business hours.

POF reviews and complaints

POF is ranked 105 out of 512 in Dating and Social Networking category

Area Served

USA, Canada, Europe, Worldwide

Payment Methods


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