Contact POF Customer Service
POF Phone Numbers and Emails
Toll-Free Number:
-
(800) 952-5210California Department of Consumer Affairs
General Info:
-
(214) 853-4309Facsimile
Legal:
-
(214) 576-3272
POF Emails:
POF Contact Information
POF Website:
POF Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address
P.O. Box 25472, Dallas,
Texas 75225, USA
Privacy Inquiries
Plentyoffish Media ULC
142-757 West Hastings. PMB 670,
Vancouver, V6C 1A1
Fax:
Summary of POF Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call POF Customer Service?
Account Question:
- “Can't login , account comprimised”
- “Delete account”
- “My account”
Activation/ Cancellation Question:
- “Cancel my subscription”
- “Membership cancelation”
- “Cancel membership”
Payments and Charges Question:
- “WRONG Billing”
- “I have been charged £38.70 and i haven't subscribe to you so what have i been charged for”
- “Mistaken charge”
Request for Information Question:
- “Need to talk to someone”
- “How to get a refund”
- “Verification code sent to me”
Refund Question:
- “Refund”
- “Need refund”
- “I need a refund i have push the worry button”
Product/ Service Question:
- “Someone has made a fake profile under my name and i do not use the account”
- “Membership”
- “Cant get my number to work”
Cards Question:
- “Delete my card off account”
- “Trying to put my card on file”
- “Card keeps declining”
Website/ Application Question:
- “Wanted to know if this site is free”
- “On your site everybody is far away from my location you say meet local women there is no local three states away five counties away”
- “Help with the website”
Staff Question:
- “Cut off services”
- “Cancle service”
- “Customer service”
Shipping and Delivery Question:
- “Email not received”
- “Bought live credits but didn't get them”
Return/ Replace Question:
- “Can't return messages”
Employment Question:
- “Job email”
Other Question:
- “Not able to send or receive messages”
- “Trouble signing in”
- “I have been scammed by one of your users.”
About
Online Dating, Membership, Customer Care
Account, Profile, Website
Pros: Has been good up till now, Free, Up until my account got hacked, Extremely unhappy, Website
Cons: Non-existent customer service, Inability to contact customer service, Account deleted for no reason, Being banned for no reason, Being blocked for no reason
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POF is a large web-based dating service. It is wholly owned and operated by The Match Group. The company is headquartered in Vancouver, British Columbia, Canada. The service was launched in 2003. POF available in 9 languages. Membership is required. Accounts of rude and fake persons are usually deleted. Users can send messages, photos, and videos to each other. Only females can send private images. All messages after 30 days are deleted. Now the service is available for gadgets with Apple and Android operating systems. Upgraded membership allows using extra futures. Customer service is provided by phone and by e-mail during normal business hours.
POF is ranked 80 out of 471 in Dating and Social Networking category
USA, Canada, Europe, Worldwide
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