Contact POF Customer Service
POF Phone Numbers and Emails
Toll-Free Number:
-
(800) 952-5210
California Department of Consumer Affairs
Complaints/ Feedback:
-
(800) 952-5210
California Department of Consumer Affairs
General Info:
-
(214) 853-4309
Facsimile
Legal:
- (214) 576-3272
POF Emails:
POF Contact Information
POF Website:
POF Online Chat:
Corporate Office Address:
Other Info (opening hours):
Mailing Address
P.O. Box 25472, Dallas,
Texas 75225, USA
Privacy Inquiries
Plentyoffish Media ULC
142-757 West Hastings. PMB 670,
Vancouver, V6C 1A1
Fax:
Summary of POF Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call POF Customer Service?
Account Question:
- “Why did you blocked my account?”
- “Cant log in to pof even though i am a member”
- “My account has been hacked.”
Activation/ Cancellation Question:
- “Cancelation of subscription”
- “I want to cancel my account”
- “Want to cancel it won't let me.”
Payments and Charges Question:
- “Billing issue”
- “You won't take my debit card cvv pin”
- “Being charged money when i do not use POF”
Request for Information Question:
- “A simple question”
- “I need help plz!”
- “Need assistance”
Product/ Service Question:
- “Been your customer for over 10yrs!! For 2 yrs now there's been a glitch in your system & cant acess your website or app!! & cant”
- “Membership”
- “Fake profile in my name”
Refund Question:
- “Refund still not issued”
- “Refunds”
- “Refund”
Cards Question:
- “I want money back on my card”
- “Someone used my card for payment”
- “Credit card”
Website/ Application Question:
- “Someone is Harassing me from your website”
- “P o f is a free dating site every time I make a profile it tries to charge me to talk with other people”
- “Problem with site”
Staff Question:
- “Cancle service”
- “Customer service issue”
- “Lost my paid service”
Shipping and Delivery Question:
- “Bought live credits but didn't get them”
Employment Question:
- “Job email”
Other Question:
- “To inform you that there a lot of young women on POF attempting identity theft.”
- “I paid the $80 I logged out when I tried to log back and it made me do a whole new profile and I lost $80 because now I have 2 profiles”
- “I cant send or receive messages”
About
Online Dating, Membership, Customer Care
Account, Profile, Website
Pros: Has been good up till now, Free, Up until my account got hacked, Website, Meeting new people & browsing
Cons: No response from plenty of fish, Inability to contact customer service, Account deleted for no reason, Being banned for no reason, Being blocked for no reason
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POF is a large web-based dating service. It is wholly owned and operated by The Match Group. The company is headquartered in Vancouver, British Columbia, Canada. The service was launched in 2003. POF available in 9 languages. Membership is required. Accounts of rude and fake persons are usually deleted. Users can send messages, photos, and videos to each other. Only females can send private images. All messages after 30 days are deleted. Now the service is available for gadgets with Apple and Android operating systems. Upgraded membership allows using extra futures. Customer service is provided by phone and by e-mail during normal business hours.
POF is ranked 75 out of 372 in Dating and Social Networking category
USA, Canada, Europe, Worldwide
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