Contact POF Customer Service
POF Phone Numbers and Emails
Toll-Free Number:
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(800) 952-5210California Department of Consumer Affairs
Accounting/ Billing:
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(888) 299-9531Billing Support (US/Canada)
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+6 187 228 0199Billing Support (Australia)
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+44 208 068 0970Billing Support (UK)
POF Emails:
Contact Information
POF Website:
POF Help Center:
Corporate Office Address:
Other Info (opening hours):
MTCH Technology Services Limited
Plenty of Fish
WeWork Charlemont Exchange
42 Charlemont Street
Dublin 2, D02 R593
Ireland
Plentyoffish Media ULC
8750 N. Central Expressway, Ste 1400
Dallas, TX 75231, USA
POF
Attn: Cancellations
P.O. Box 25472
Dallas, TX 75225, USA
Fax:
POF Customer Service Reviews
Couldn't get hold of anyone. Poor or no service!
Too much automation. Can't talk to a real person.
Membership automatically renewing is poor business practice. Will not recommend POF to anyone.
My account that I've had for 2 almost 3 years I was a streamer was suddenly just deleted for violations when I did nothing
How Good is POF's Customer Service?
Used to be a good sit but now can’t even login
No live person. All electronic. My evaluation is uncaring system, propagates feeling of disinterest in a consumer to site relationships. No customer service base.
I'm still awaiting a response - I didn't know this was the POff line - I merely wanted to tell them that I paid for a month and STILL NOT recieving pics of those that "liked" me - all cloudy.
Do you have any suggestions that might help me get in touch with them - I don't want to have to dispute the charge - I merely wanted to pay for the month!!~ Thank you - Adrian
Terrible. They are Judge, Jury and Executioner in one swoop. In addition to disregarding United States laws of due process and my direct directive to not cancel or erase my profile and information due to an ongoing federal fraud case. This has been ignored until the FBI FTC and DEA gets a noise around POF and now Tinders neck. They have overstepped the legal laws of the United States with arrogance and unprofessional conduct in their own right. Preparing a news article about the stonewall customers receive from management. I suggest this site hound these two sister companies for a coverup and destruction of evidence.
I need to make sure my contract is cancelled.
Can not get a hold of some one to talk to personally. My account is hacked and I don’t know the email used but using my info and pictures. It is impossible for me to have it deleted! I wish there was an easy way to get a hold of someone personally on POF
Summary of POF Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call POF?
Account Question:
- “Trying get back on my account”
- “My account”
- “Someone started an account with my info”
Activation/ Cancellation Question:
- “Cancell account”
- “Cancellation but keep getting bills”
- “Cancel my prescription”
Payments and Charges Question:
- “Billing”
- “Deleted ccount and still being billed”
- “Unauthorised payment taken from my card”
Refund Question:
- “Refund”
- “Refund and cancel subscription”
- “Want my money back”
Request for Information Question:
- “CAN'T GET VERIFICATION ON MY ACCOUNT”
- “Need to talk to someon. I have new email.”
- “I want to ask her question about the site”
Product/ Service Question:
- “Your app does not work”
- “It's not working”
- “Scammer...fake identity”
Cards Question:
- “Credit card”
- “Not excepting my credit card”
- “Taking money out falselyYou're taking money off my card? And I want it put back on. I never subscribed to you.”
Website/ Application Question:
- “The website isn't let me delete my account”
- “Problem with site”
- “Why do I keep getting kicked off your siteI keep getting kicked off”
Staff Question:
- “Talk to customer service”
- “I paid for the service even twice by accident and you still never activated my account”
- “Terrible customer service”
Return/ Replace Question:
- “I need to change my password and I'm not receiving an email”
- “Cant change my User name”
- “To change my phone number”
Shipping and Delivery Question:
- “Code not coming to my phone”
- “I payed for upgrade and didn't get it”
- “Have not received password reset email”
Employment Question:
- “I lost my job, I cannot afford this extra expense any longer.”
- “Want to join for the year at 799 had to wait to get paid”
- “Job email”
Other Question:
- “App is frozen”
- “Can't verify phone number”
- “Need to speak to a live person”
About
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POF is a large web-based dating service. It is wholly owned and operated by The Match Group. The company is headquartered in Vancouver, British Columbia, Canada. The service was launched in 2003. POF available in 9 languages. Membership is required. Accounts of rude and fake persons are usually deleted. Users can send messages, photos, and videos to each other. Only females can send private images. All messages after 30 days are deleted. Now the service is available for gadgets with Apple and Android operating systems. Upgraded membership allows using extra futures. Customer service is provided by phone and by e-mail during normal business hours.
POF is ranked 122 out of 532 in Dating and Social Networking category
USA, Canada, Europe, Worldwide
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