Contact POF Customer Service
POF Phone Numbers and Emails
Toll-Free Number:
-
(800) 952-5210California Department of Consumer Affairs
Accounting/ Billing:
-
(888) 299-9531Billing Support (US/Canada)
-
+6 187 228 0199Billing Support (Australia)
-
+44 208 068 0970Billing Support (UK)
POF Emails:
Contact Information
POF Website:
POF Help Center:
Corporate Office Address:
Other Info (opening hours):
MTCH Technology Services Limited
Plenty of Fish
WeWork Charlemont Exchange
42 Charlemont Street
Dublin 2, D02 R593
Ireland
Plentyoffish Media ULC
8750 N. Central Expressway, Ste 1400
Dallas, TX 75231, USA
POF
Attn: Cancellations
P.O. Box 25472
Dallas, TX 75225, USA
Fax:
Summary of POF Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call POF?
Account Question:
- “I think someone got me blocked”
- “Can't log into my account”
- “Cant log in n cant reset password”
Activation/ Cancellation Question:
- “Cancel subscription and close account”
- “Cancelation of subscription”
- “To cancel account”
Payments and Charges Question:
- “Billing”
- “I was wrongfully charged”
- “Payments coming out when they shouldn't be”
Request for Information Question:
- “Need to talk to someone”
- “Questions on the function of my account regarding sending texts”
- “I need to talk to customer service”
Refund Question:
- “Need refund”
- “Refund and cancel subscription”
- “Refund”
Product/ Service Question:
- “Membership”
- “My subscription isnt working”
- “I need to speak to an operator I'm having a lot of trouble I've ordered one month it didn't work so then I ordered three months and it's still not working”
Cards Question:
- “They took money off my card wasn't supposed”
- “Credit card”
- “Blocking from sending mail and I just joined so I'm going to call my credit card company for a refund if someone doesn't take care of this”
Website/ Application Question:
- “To upgrade bc the site won't let me”
- “I can't get on the website.”
- “Help with the website”
Staff Question:
- “Make sure my service is cancelled”
- “Customer service”
- “Talk to customer service”
Shipping and Delivery Question:
- “I payed for upgrade and didn't get it”
- “Where is my account”
- “Cant loggin and cant get the program to send me reset instructions”
Return/ Replace Question:
- “Can not return a message”
- “Can't return messages”
Employment Question:
- “Job email”
Other Question:
- “Information”
- “My text messages ain't being sent to all the women I'm trying to first meet! Some go through others don't”
- “Up grade”
About
, , , ,
POF is a large web-based dating service. It is wholly owned and operated by The Match Group. The company is headquartered in Vancouver, British Columbia, Canada. The service was launched in 2003. POF available in 9 languages. Membership is required. Accounts of rude and fake persons are usually deleted. Users can send messages, photos, and videos to each other. Only females can send private images. All messages after 30 days are deleted. Now the service is available for gadgets with Apple and Android operating systems. Upgraded membership allows using extra futures. Customer service is provided by phone and by e-mail during normal business hours.
POF is ranked 109 out of 496 in Dating and Social Networking category
USA, Canada, Europe, Worldwide
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