POF Phone Numbers and Emails

Toll-Free Number:

  • (800) 952-5210
    California Department of Consumer Affairs
Send Message

Accounting/ Billing:

  • (888) 299-9531
    Billing Support (US/Canada)
  • +6 187 228 0199
    Billing Support (Australia)
  • +44 208 068 0970
    Billing Support (UK)


  • (214) 576-3272
    Copyright Infringement Inquiries

POF Emails:

Customer Service
Reporting Security Vulnerabilities
Copyright Infringement Inquiries, Trademark Inquiries
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Is this your business?
More phone numbers and emails Less phone numbers and emails

Contact Information

POF Website:

POF Help Center:

Corporate Office Address:

Plentyoffish Media ULC
PMB 670 142-757 West Hastings
Vancouver, British Columbia V6C 1A1

Other Info (opening hours):

MTCH Technology Services Limited

Plenty of Fish

WeWork Charlemont Exchange

42 Charlemont Street

Dublin 2, D02 R593


Plentyoffish Media ULC

8750 N. Central Expressway, Ste 1400

Dallas, TX 75231, USA


Attn: Cancellations

P.O. Box 25472

Dallas, TX 75225, USA

More contact details


+1(214) 853-4309

POF Customer Service Reviews

1.4 / 5
Honalee M
Unfair business practices

They have kept my money and never contacted me at all. They blocked my a count by using trick questions on me within the first 2 minutes of being on their site.

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I need to get my refund back to my chime card

Money back on my town Chime card soon as possible and how long will it take to get the money back to my chime card

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Cancel membership
stars-rating stars-rating stars-rating stars-rating stars-rating

Couldn't get hold of anyone. Poor or no service!

Too much automation. Can't talk to a real person.

Membership automatically renewing is poor business practice. Will not recommend POF to anyone.

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Account was removed for unknown reason
stars-rating stars-rating stars-rating stars-rating stars-rating

My account that I've had for 2 almost 3 years I was a streamer was suddenly just deleted for violations when I did nothing

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How Good is POF's Customer Service?

Brenda B Nis
Brenda B Nis
Feels Disappointed | Nov 22, 2023

Used to be a good sit but now can’t even login

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Rebeka Uge
Rebeka Uge
Feels Disappointed | Nov 17, 2023

No live person. All electronic. My evaluation is uncaring system, propagates feeling of disinterest in a consumer to site relationships. No customer service base.

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Kameela Ddf
Kameela Ddf
Feels Neutral | Nov 08, 2023

I'm still awaiting a response - I didn't know this was the POff line - I merely wanted to tell them that I paid for a month and STILL NOT recieving pics of those that "liked" me - all cloudy.
Do you have any suggestions that might help me get in touch with them - I don't want to have to dispute the charge - I merely wanted to pay for the month!!~ Thank you - Adrian

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Tony C Suw
Tony C Suw
Feels Disappointed | Nov 08, 2023

Terrible. They are Judge, Jury and Executioner in one swoop. In addition to disregarding United States laws of due process and my direct directive to not cancel or erase my profile and information due to an ongoing federal fraud case. This has been ignored until the FBI FTC and DEA gets a noise around POF and now Tinders neck. They have overstepped the legal laws of the United States with arrogance and unprofessional conduct in their own right. Preparing a news article about the stonewall customers receive from management. I suggest this site hound these two sister companies for a coverup and destruction of evidence.

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Ronald H Dnv
Ronald H Dnv
Feels Disappointed | Oct 30, 2023

I need to make sure my contract is cancelled.

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Edel Wke
Edel Wke
Feels Disappointed | Oct 27, 2023

Can not get a hold of some one to talk to personally. My account is hacked and I don’t know the email used but using my info and pictures. It is impossible for me to have it deleted! I wish there was an easy way to get a hold of someone personally on POF

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Summary of POF Customer Service Calls

00:49 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call POF?

Account Question:

  • “Trying get back on my account”
  • “My account”
  • “Someone started an account with my info”

Activation/ Cancellation Question:

  • “Cancell account”
  • “Cancellation but keep getting bills”
  • “Cancel my prescription”

Payments and Charges Question:

  • “Billing”
  • “Deleted ccount and still being billed”
  • “Unauthorised payment taken from my card”

Refund Question:

  • “Refund”
  • “Refund and cancel subscription”
  • “Want my money back”

Request for Information Question:

  • “Need to talk to someon. I have new email.”
  • “I want to ask her question about the site”

Product/ Service Question:

  • “Your app does not work”
  • “It's not working”
  • “Scammer...fake identity”

Cards Question:

  • “Credit card”
  • “Not excepting my credit card”
  • “Taking money out falselyYou're taking money off my card? And I want it put back on. I never subscribed to you.”

Website/ Application Question:

  • “The website isn't let me delete my account”
  • “Problem with site”
  • “Why do I keep getting kicked off your siteI keep getting kicked off”

Staff Question:

  • “Talk to customer service”
  • “I paid for the service even twice by accident and you still never activated my account”
  • “Terrible customer service”

Return/ Replace Question:

  • “I need to change my password and I'm not receiving an email”
  • “Cant change my User name”
  • “To change my phone number”

Shipping and Delivery Question:

  • “Code not coming to my phone”
  • “I payed for upgrade and didn't get it”
  • “Have not received password reset email”

Employment Question:

  • “I lost my job, I cannot afford this extra expense any longer.”
  • “Want to join for the year at 799 had to wait to get paid”
  • “Job email”

Other Question:

  • “App is frozen”
  • “Can't verify phone number”
  • “Need to speak to a live person”


Related Companies

Match Group, Tinder, Match, BlackPeopleMeet, OurTime


POF is a large web-based dating service. It is wholly owned and operated by The Match Group. The company is headquartered in Vancouver, British Columbia, Canada. The service was launched in 2003. POF available in 9 languages. Membership is required. Accounts of rude and fake persons are usually deleted. Users can send messages, photos, and videos to each other. Only females can send private images. All messages after 30 days are deleted. Now the service is available for gadgets with Apple and Android operating systems. Upgraded membership allows using extra futures. Customer service is provided by phone and by e-mail during normal business hours.

POF reviews and complaints

POF is ranked 122 out of 532 in Dating and Social Networking category

Area Served

USA, Canada, Europe, Worldwide

Payment Methods


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