West Columbia, South Carolina
25.4K views
Not resolved
519 comments

some one has hacked my account, I can not sign in, it will not take my username

or my pass word, so what do I do? says my email is not valid, some

one is using my username and changed my password even tried to open an new account, it want let me, what do I do to get another account, I do have some very nice ladies on here that I was talking with, now I can't get back in touch with them, plenty of fish should have a way that people could let them know about their account being hacked, so plenty of fish must not care about it's users,but I have tried now for a week, can not

find any help from plenty of fish, so hoping this will help me, i would be

much appreciated if I could get back on site so I can talk with my friends,

thanks

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

POF Pros: Up until my account got hacked.

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DeliciousMoorhen405
#1760809
@Anonymous

I emailed csr@pof.com about 20 mins ago - this is a working email for POF. I used it in June 2018 when I was hacked the FIRST time...

yeah, I'm the dummy who went back on the site after 15 months off of it, and got hacked within a week. Anyway, this was the reply a few mins ago... high volume, yeah no *** based on the replies on this thread alone.... I have not had such issues with OKC, Bumble, Tinder....

ever. Thanks so much for contacting Plenty of Fish! We're currently experiencing a high volume of emails, but the team is working hard to get back to you as soon as possible. If you are contacting us about payments, please make sure you're sending us an email from the email address registered to your Upgraded Plenty of Fish account.

If you haven't already seen it, we also have frequently asked questions lists that might be able to help while you wait.

You can find it here: http://www.plentyoffish.com/HelpCenter/helpcenter_faq.aspx Thanks for your patience! The Plenty of Fish Team

UnwieldyHighlandCattle439
#1760377

Just have the SAME issue and I am trying to e-mail this: csr@pof.com That is the only contact I can find. They won't let you e-mail the otherwise unless you are logged on which is *** I know I won't be paying for this service.

Terrible that they have no better way to contact for help.

I have not even downloaded anything. How on earth did I get hacked?

DeliciousMoorhen405
#1760804
@UnwieldyHighlandCattle439

I just emailed that same email since I had it on file from when I was hacked in June 2018. Some woman stole my profile, and just swapped her pics for mine.

But I was able to access the account, change the password, and then delete the whole thing... and that's why I left POF.

I just returned last week, and now this... pathetic security and support.

Anonymous
#1768313
@DeliciousMoorhen405

No support

Anonymous
#1760369

It happened to me too.

Sharebare
#1759887

My account was just hacked yesterday. I have been getting the run around with POF email.

Does anyone have a number they can share.

I have a free account and therefore no number. Frustrated, please help.

Anonymous
#1759489

If you are a paid account your credit card or PayPal will have the correct phone number for plenty of fish. This happened to me and I called the number that was on my credit card bill and they helped me get the hacker out of my account

Anonymous
#1759863
@Anonymous

Can you please share the number as my account was also hacked. I have been trying since yesterday to have them fix it.

Getting no where either my emails.

Need to contact them but there is no telephone number. Please help

TheseEntlebucherMountainDog964
#1772436
@Anonymous

18883454454

Anonymous
#1759421

Mines was too.

Anonymous
#1758444

I was hacked, but still able to login. Woke up to a ton of messages and haven’t used POF for months.

Hacker had new pictures, changed first name, everything else the same. Sent message to everyone hacker was chatting with that they were speaking to a hacker. Then I deleted my account.

Unable to find contact info for POF anywhere, I reached out to them on Facebook and let them know there was a breach. Won’t ever use that site again.

Anonymous
#1758429

Hi there. I read your article and this article gives me an ample amount of knowledge.

you have researched this and I really appreciate the way you describe the article. Here we share easy tips to delete plenty of Fish account.

Anonymous
#1758114

I was hacked too...but can atill get into my account. It wont let me change the password. This is so annoying

Anonymous
#1758259
@Anonymous

I was just hacked tonight. The girl added her pictures to my pictures and messaged a bunch of men with a phone number so I looked it up and it’s for an escort service. Thankfully I was able to delete my account.

Anonymous
#1758325
@Anonymous

I ended up deleting my whole profile

Anonymous
#1758043

Same thing has happened to me. I got over two dozen notifications of new messages I've received (which is very out of the ordinary).

I knew something must be up. When I went to log in, it said my password was invalid. I've tried 4 different times clicking the link to reset password, but I also never get the emails from POF to be able to do that. I've also just sent an email to safety@pof.com, since one of the other comments below mentioned that as the only email address that could be found on their site.

It really does seem kind of messed up that you have to be logged into your account to be able to contact customer service.

Kind of hard to do that when you can't log in to your account! I think I may be done with POF after this.

Anonymous
#1758264
@Anonymous

Same thing happened to me. Ugh!!

I emailed csr@pof.com. Hopefully they’ll be able to help.

Anonymous
#1757994

*** POF. I'm pretty sure they're the ones that hacked into bunch of accounts.

I'm a guy and they put bunch of pic of this random girl. They even changed my intro and about me section. Why would anyone else do this? I had about 30 messages from *** dudes.

I deleted my account. *** you POF dirty mother ***

Anonymous
#1757991

Has anyone heard from POF? Same thing happened to me. I went in to delete my account, but wasn’t sure it has been deleted

Anonymous
#1757873

I got hacked too, but was able to login and delete the account.

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