Product: Pof Customer Care Clear all filters (58 of 58 reviews match)
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POF - I cannot get a live person

2.4
Details
POF - I cannot get a live person
hi my name is Ron. I've been trying to contact you for days I've been a member for years. I've lost my original. don't file now I'm in limbo I just re-up for another year and they want me to reach put everything in again I need assistance otherwise please refund my money. I thought you get back my old. profile. I need assistance on my $90 I just paid I have people. speaking with and I can't get in touch with them I also have some. very frustrating not to be able to speak to a person. I enjoy your site I'm not very happy right now please assist my phone number 321-987-1237.
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Review
#1711759 Review #1711759 is a subjective opinion of poster.
Service
Pof Customer Care
Reason of review
Poor customer service
Loss
$84
Preferred solution
Let the company propose a solution

POF - My account was hacked

4.6
Details
Someone hacked into my profile, changed some things and was messaging clients in conversations, blocked me out and I couldn’t sign back in. I had to contact PoF outside the account and they sent me a link to change the password. So far so good.
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Review
#1678721 Review #1678721 is a subjective opinion of poster.
Service
Pof Customer Care
Pros
  • Meet plenty of people
Cons
  • I was hacked
Reason of review
Good customer service
Tags
  • Pof Profile Hacked

POF - Plenty of fish representatives, stole out of my bank account 1,400.00

Plenty of fish customer service empty my bank account tell me that they will fix my problem they stole out my bank account 1400.00 US dollar I have the authorities investigating this matter
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Review
#1662366 Review #1662366 is a subjective opinion of poster.
Service
Pof Customer Care
Pros
  • Get your money easily
Cons
  • No customer service
Reason of review
Money transfer ilegaly from my bank account
Loss
$1400
Preferred solution
Full refund
Tags
  • Catfished

POF - This is a joke!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

1.0
Details
I got hacked and now I just want a refund and someone which I don't trust wants me to download a security program and i'm not ok with that. I just want a flippen refund. Is that sooo hard???????????????????????? No customer service at alllllllllllllll
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Review
#1593985 Review #1593985 is a subjective opinion of poster.
Service
Pof Customer Care
Pros
  • No pros
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • POF Bad Customer Service
1.0
Details
POF Continued Harassment That Appears To Be Racist In Nature
POF Continued Harassment That Appears To Be Racist In Nature
POF Continued Harassment That Appears To Be Racist In Nature
You see Jade of POF customer Service assured me the day before via e-mail that my POF "Loyal_Fun_N_Sexy profile was verified and back up. Ok so here is what she wrote POF.com Tue, Jul 16, 5:53 PM (1 day ago) to me Hello, Thank you for taking the time to email POF.com...
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Review
#1591308 Review #1591308 is a subjective opinion of poster.
Service
Pof Customer Care
Pros
  • An attempt was made by jade to fix the problem
Cons
  • Someone needs to monitor the admin to stop this harassment
Reason of review
Relentless Harassment By POF Admin Appears To Be Racist In Nature
Loss
$5000
Preferred solution
Put my "Loyal_Fun_N_Sexy" Profile back up exactly how it should be before it was maliciously deleted today 07/17/2019. Most importantly have someone from POF contact me to ensure I am able to access the "Loyal_Fun_N_Sexy" account when "fully functional".

POF - Lousy customer service from the company who owns several sites.

1.0
Details
Phone no. for customer service is not working been trying for 2 days to get help, I am a woman seeking a man and they are now showing women on my page will not take my username, password or email address. They also kept changing some of my info on my profile before all the other problems started.
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Review
#1565677 Review #1565677 is a subjective opinion of poster.
Service
Pof Customer Care
Cons
  • Having my profile hacked
  • How they do not respond to customers
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • No Custmor Service No Phone

POF - CUST help

1.3
Details
Terrible trying to get help
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Review
#1523242 Review #1523242 is a subjective opinion of poster.
Service
Pof Customer Care
Reason of review
Poor customer service

POF - Account deletion

1.0
Details
No response from plenty of fish, Inability to contact customer service, Account deleted for no reason, Being banned for no reason, Being blocked for no reason. This company is so bad, they dont respond to emails other than with the automated one. I hope no-one pays for this service!
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Review
#1506604 Review #1506604 is a subjective opinion of poster.
Service
Pof Customer Care
Pros
  • Possibility of meeting someone
Cons
  • Plenty of fish no customer service in the event of a problem
Reason of review
Poor customer service
Preferred solution
reinstate my account

POF - For a refund

1.8
Details
I did contact them I really don't understand what they talkin about just need to speak to someone concerning my refund
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Review
#1500947 Review #1500947 is a subjective opinion of poster.
Service
Pof Customer Care
Reason of review
Poor customer service

Contact POF Customer Service

Mailing Address:
Plentyoffish Media ULC
8750 North Central Expressway, Suite 1400
Dallas, Texas 75231
United States
All POF Contacts

POF Reviews

  1. 602 reviews
  2. 170 reviews
  3. 109 reviews
  4. 63 reviews
  5. 66 reviews
POF reviews
1.4
Details
I've had my POF account for years, one day it was just gone. I've never been rude, *** or disrespectful to anyone on there, and I've blocked people who messaged me something crude or not what I'm looking for after they didn't read my profile. The few people I did have...
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Review
#1490218 Review #1490218 is a subjective opinion of poster.
Service
Pof Customer Care
Pros
  • Completely free
Cons
  • Cancellation of profile for no legitimate reason
  • Poor website programming and lack of information
  • Dumpster fire
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • deleted account pof