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Verified Reviewer
1.5
Details
Stay lonely or find another way... stay away from pof!
Here is the last email I sent regarding my hacked account. After half a dozen emails over several days I have yet to get a single response. Though I fell for a scam... that is no reason to ignore me or my concerns. I am absolutely livid and will NEVER use pof again....
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Review
#1718677 Review #1718677 is a subjective opinion of poster.
Service
Pof Premium Membership
Cons
  • No security support or concern for customers
Reason of review
No security support for customers
Loss
$500
Preferred solution
Let the company propose a solution

Age problem!!! | POF in Sarasota, Florida

my membership needs renewal however , I will renew if you remove my age from my bio and one picture, then will gladly renew. {{Redacted}} Leonard Borgida leonardglb@outlook.com
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Review
#1574574 Review #1574574 is a subjective opinion of poster.
Service
Pof Premium Membership
Reason of review
described in e mail
Loss
$11
Preferred solution
follow and change in accordance with my request

Hacked | POF in Eustis, Florida

Premium member and can not get into my account. Using the username search it shows a fictitious profile. I have been trying to notify POF with no satisfaction
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Review
#1426566 Review #1426566 is a subjective opinion of poster.
Service
Pof Premium Membership
2.0
Details
I have tried to log into my account today 21st Feb 2018, and received a message saying password incorrect, I tapped on the forgot password button and waited for the email from POF so I could change it. After numerous attempts to do this and not receiving any email, I...
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3 comments
Anonymous
#1436642

I have since received a reply saying they will not refund any money as there was only 2 months left before it was due for renewal. No explanation as to why someone else was now using my profile name. I will never use this site again.

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Review
#1194577 Review #1194577 is a subjective opinion of poster.
Service
Pof Premium Membership
Cons
  • Inability to contact customer service
  • Having my profile hacked
  • And lack of customer service
Reason of review
Poor customer service
Loss
$81
Preferred solution
Full refund
Because of sleezy men on the site I logged out of the site.The site doesn't seem to understand when you put a distance of up to 40ks in it actually means you'd like to meet someone within that radius. Silly me didn't realise that they had set up an automatic payment on...
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Review
#1165624 Review #1165624 is a subjective opinion of poster.
Service
Pof Premium Membership
Reason of review
Poor customer service
Loss
$49
Preferred solution
Let the company propose a solution
1.0
Details
I subscribed to their premium service and was constantly matched with women who were not compatible with me. They matched me with women who were not looking for the same things as I was, which I was very up front about. To top it all off, they automatically...
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1 comment
Anonymous
#1472230

POF is just a crap dating site. I lost access to my account for unknown reasons, tried to reset the password, but didn't get any response link.Probably, they deleted my account.

But they must send to the customer a note and a phone # to discuss the issue. But nothing, no contact at all. I even tried to open a new account with a new ID. It didn't work, either.

Probably, they have registered your computer and block you, no matter is right or wrong. Stay away from them.Gus, Queens, NY.

Review
#1141405 Review #1141405 is a subjective opinion of poster.
Service
Pof Premium Membership
Reason of review
Return, Exchange or Cancellation Policy

STINKS BIG TIME!!! | POF

do not join this site...after 2-3 months with an update could not get back on even after my own personal computer guy spent an hour with me trying. they are also owned by Match as 99% of these sites are. at the time cust. service from India hacked my visa acct. i am smart with exc credit and put that part of my bill in dispute and never had to pay. they also made illegal charges on my credit card. beware, most of these sites are geared to try and take advantage of you. not me! too smart for them.
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Review
#1099769 Review #1099769 is a subjective opinion of poster.
Service
Pof Premium Membership
Cons
  • I hate that theres no customer service number
  • Scammed me
Reason of review
thieves and crooks
Loss
$60
Preferred solution
reinstate me completely on pof or else i keep complaining
Tags
  • Hacked Account
  • Fake Profiles

POF SUCKS

I updated my profile to premium. Now I can't access my profile. I've called only to get a message. I've sent emails and nothing. I can't even get my money back.
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Review
#1087390 Review #1087390 is a subjective opinion of poster.
Service
Pof Premium Membership
Reason of review
Return, Exchange or Cancellation Policy

Looking to get off this lousy sight | POF

I have not used this sight for over two and a half years tried to log off beforenow have no info to login and now can't delete profile
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Review
#1086818 Review #1086818 is a subjective opinion of poster.
Service
Pof Premium Membership
Reason of review
Return, Exchange or Cancellation Policy

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POF reviews

Poor service | POF

1.0
Details
I have only been on this site since 17th July already taken 109 pounds, when it should have been 59.96 from my bank. Rubbish service and you cannot contact customer service without it costing a fortune. Don't do it !
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Review
#1084939 Review #1084939 is a subjective opinion of poster.
Service
Pof Premium Membership
Reason of review
Problems with payment