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I can't get into my account it says wrong username or password and they're not wrong and when I put my email in i get nothing.

I can't get into my account says wrong user and password and when I go to help desk I don't get any response to my email

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Answer:
by #1816555

Kevin hello I am having problem get in my account I know my username and password but I do not remember the old cell phone number I used to verify on this account and can you help me if so email me the information or call me at 202-751-**** and you can ask me any question that may help resolve this issue and have a nice day today and thank you very much.

by #1672604

According to PlentyOfFish faq page if you have any issues logging into your account, you need to verify the spelling of your username and password before you try logging in again. 


If you forgot your username: Try logging in with the email address you used to sign up to POF instead of your username, and your usual password. Then, you can verify your username by clicking "My Profile". 

If you forgot your password: Click the 'Forgot your password?' link on the Sign In page to reset your password. 

If you do not receive POF password recovery email:

  • Please ensure you enter the email address associated with your POF profile.
  • Your profile may no longer be active on POF.
  • Your email provider blocked the email from POF before it reached your inbox. Please check your spam folder to make sure POF email wasn’t mistakenly flagged.


To ensure you receive POF’s emails:
  • Add donotrespond@pof.com to your Address Book.
  • Never click on Report Spam on any POF emails.


If a message from POF is in your Spam folder:
  • Please remove POF from that folder by clicking "NOT SPAM".
  • Once you have added POF to your address book, you can retrieve your password on the 'Forgot your password?' page.


If you no longer have access to the email address you used to sign up to POF: You will not be able to retrieve your login information. If this is the case, please send an email to PlentyOfFish customer service at Csr@pof.com to get further instructions.

by #1438600

hi i cant get in to my account it says wrong email or password pls cant u help

by #1441946

To Plenty Of Fish, I was bump off POF, my user name is bogiebogart602, They ask me for my password, but I don't remember, I need a new password, I try to call, POF, and everytime we try the work key, it didn't work, and they hang up on me, All I want is a new password, I have women emailing me, and I can't do nothing, Can you please help me. Michael Bogart, phone number # 518-642-****, Thank You.

by #1438345

I'm not receiving a response to change my password. I received a notification saying my account had been changed

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Question:
#48362

how to open my account.

I deleted my account and I would like to open it again

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Answer:
by #1913723


According to POF FAQs in order to create account you should select Register, Enter your email, pick a username, and continue until your profile is complete.If you have problem while creating POF account, contact POF customer service by fax 214-853-4309 or via online contact form.

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Question:
#46042

why can't I delete my account without all the hassle.

I've been trying to delete my account. POF is making it difficult by throwing road blocks whenever I attempt to delete it.

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Answer:
by #1991057

Trying to cancel my subscription

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Question:
#30523

How can I speak with a human.

Account shut down despite payment through April, 2020

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Answer:
by #1831872

You can reach out to POF customer service via fax number 214-853-4309. Unfortunately, there is no phone number.

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Question:
#30521

How can I fix.

0 symbols (min 100)
Answer:
by #1831873


If you have any technical problems, you can contact POF customer support online via the help center when logged in to your POF account.

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Question:
#27286

is the video chat with this app safe to give my credit card number to activate this function?A user on this site wants me to activate the video chat function and it asks for my credit card number to verify who I am. I want to know if this is a legitimate function through this site.

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Answer:
by #1824645

According to the comments posted at reddit.com, POF does not have a video chat. You should never enter your credit card information anywhere that you aren’t physically trying to make a purchase.
To get more information about POF services, please contact the company customer care team by email at csr@pof.com. You may also try to reach out to the POF representative via the company's social networks.

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Question:
#25226

Why do you say someone wants to meet me and then you won’t let me send them a message.

That’s what happened

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Answer:
by #1784785

There is could be some technical mistakes or the person changed his mind and that's why you cannot reply. Try to re-log into your account and check the messages one more time.

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Question:
#24235

Do you take Debit Visa NetSpend I want to join.

I would like to try out for the 1999 for one month but can I talk to everybody with that or do I need to buy a boost

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Answer:
by #1779193

Regarding the billing questions you may consult POF customer service by fax at 214-853-4309 or via online help center.

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Question:
#23200

How do I get this resolved.

I am unable to get into my account not able to retrieve any messages also unable to check any perspective ladies out It just kept on saying error and then try to put my username and password and it still didn't work something's wrong with your sight I'm just read on here other questions being asked and it's about the same thing.

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Answer:
by #1762928

According to PlentyOfFish FAQs, if you have any problems logging into your account, you need to verify the spelling of your username and password before you try logging in again. If this doesn't help, try to reset your password or login and enter your account one more time.

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Question:
#22258

Want to cancel my subscription.

Not interested in this

0 symbols (min 100)
Answer:
by #1752387

In order to delete your account you need to log into POF website. You can hide your profile by going to edit profile. Hiding your profile removes you from all bars of images and searches around the site.

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