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POF - I cannot get a live person

2.4
Details
POF - I cannot get a live person
hi my name is Ron. I've been trying to contact you for days I've been a member for years. I've lost my original. don't file now I'm in limbo I just re-up for another year and they want me to reach put everything in again I need assistance otherwise please refund my money. I thought you get back my old. profile. I need assistance on my $90 I just paid I have people. speaking with and I can't get in touch with them I also have some. very frustrating not to be able to speak to a person. I enjoy your site I'm not very happy right now please assist my phone number 321-987-1237.
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Review
#1711759 Review #1711759 is a subjective opinion of poster.
Service
Pof Customer Care
Reason of review
Poor customer service
Loss
$84
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

POF - DeMarcus poullard

1.0
Details
POF - DeMarcus poullard
My kids accidentally made a purchase on your website i like a refund for my money to be back on my card
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Review
#1706088 Review #1706088 is a subjective opinion of poster.
Reason of review
A purchase was made with my card I didn't make the purchase I want my money back on my card thank you
Loss
$17
Preferred solution
Full refund

POF - Plentyoffish

1.0
Details
POF - Plentyoffish
Will u please stop trying to take money out of my account. My name is Christopher Williams fom cwm. And lloyds ebbw vale is where your trying to take it from. The fraud squad as been informed.
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Review
#1705853 Review #1705853 is a subjective opinion of poster.
Pros
  • To find someone
Reason of review
Trying to take payments.
Preferred solution
Let the company propose a solution
Tags
  • Scam

POF - Ask questions and advocate

POF - Ask questions and advocate
I like Plenty of Fish however every time I get. a request. to someone wanting to meet me there's no way to see their profile anymore. used to be able to. but no longer. how do I go about doing that thank you. Mitch gold. For Instance Kitten_1957 wants to meet you (Me) and it has a place to view their profile , but when you click it nothing appears. I do remember before I was able to cut and paste the person that was interested in meeting me and then. being able to Simply. Pace their name and you were able to see their profile and if I chose wrote them a letter or note.
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Review
#1705640 Review #1705640 is a subjective opinion of poster.
Product
Pof Website
Reason of review
Poor customer service

POF - Scammer

POF - Scammer
POF - Scammer
POF - Scammer
Maxwell Sims should be removed from your site. From .summerville, Ohio? He does not post a photo. he has an accent. All his family was killed in car accident? Etc, etc.please remove him so other women are not hurt. Thank you Marilyn Schmidt 915 W Merle Hibbs Blvd. #310. mjschmidt115@gmail.com Marshalltown, Iowa 50158
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Review
#1698899 Review #1698899 is a subjective opinion of poster.
Reason of review
Scammer Maxwell Sims needs to be removed from site
Loss
$200
Preferred solution
Let the company propose a solution

POF - I can’t even get on it

POF - I can’t even get on it
POF - I can’t even get on it
I can’t even get on itIt says to contact you guys I don’t know what to do I can’t even put my profile on there it won’t let me go no farther
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Review
#1698215 Review #1698215 is a subjective opinion of poster.
Product
Pof Profile
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

POF in Kelowna, British Columbia - Hacked

1.0
Details
POF - Hacked
My account was hacked by a spam bot, sent a bunch of click to this website messages through My account under my name, but changed the profile to some random girl pics. There is no customer service to help deal with this. I’m so frustrated I spent a long time writing my profile and now it’s gone and I can’t figure out how to even delete the account.
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Review
#1696235 Review #1696235 is a subjective opinion of poster.
Service
Pof Online Dating

POF - Richardd9191 is confessed scam artist

POF - Richardd9191 is confessed scam artist
POF - Richardd9191 is confessed scam artist

Update by user Oct 28

Clearly POF administrators have no concern for the safety of their subscribers. Richardd9191 is still on this site.

He has just changed his picture and now he's from Troy Michigan.

All I can say ladies is, PLEASE, PLEASE BEWARE. This man cannot be trusted.

Original review posted by user Oct 24

This is to Plenty of Fish Corporate Executives. I have contacted plenty of fish twice about this man. He present himself to me as being from Bennington, Nebraska. Over a period of 3 weeks or so we talked on the phone and via text. During this time he did several suspicious things like not being able to meet because he had a business trip to New York. While in New York he mentioned he was a gems dealer and had a package coming that was very valuable and was looking for someone to accept the package. A few days later his mother became ill, a few days after that, shock, his mother died. Off to Germany to make arrangements. While in Germany he is now having trouble with his bank in America. To which I told him to call them. Then he was back to can't find someone to accept the package. I offered to accept. Then he send a ridiculously false document for me to sign saying I will accept the package. At this point I want to see where this is going so I had a friend sign it and emailed it back, then he needed my driver's license so I blocked out the DMV # and sent, still looking to see where this is going. The next morning, 10-23-19 he calls me first thing in the morning. (I am not a morning person) He tells me he is still having bank issue and the package is ready to be delivered, but there is a small fee. I told him that I cannot pay for anything. He said it's just $1,450.00 and I could send him my credit card number and he could have money transferred from his card to mine. (Weird that he could use his card for that but not to pay the delivery company, Al_Qasis. Which is non-existant,) I finally hung up on him and he continued to text me and call me at work. After work I was really aggravated so I texted him with the intent of getting him to confess. He called me and continued to try to talk me into giving him the money. When I finally told him that there is only one person on this planet that I would loan that kind of money to and it wasn't him, he hung up. There were a few texts following in which he began to threaten me. I asked him if he was going to blackmail me and he said yes and then threatened me with the FBI. I have a few non pleasant things to say to him. He started swearing and calling me names and then I blocked him on my phone. I did not block him on POF because even though I can't message him, I can follow him. Back to my complaint - I message basically all of this to POF cust svc and got no response yesterday. I made the complaint again today just noting I want something done and I want to be advised when it is done. Nothing was done. Now, I am on the site tonight and this guy is still out there catfishing with the same profile with the exception that he is now from Adel, Iowa. Please let me make this very clear to you. If I find out that he has actually managed to scam someone in the past or future I will throw POF under the bus for not making any attempt to stop this guy. It is irresponsible and your IT team should be able to come up with his IP address and disallow the service to him. I get that there a many scammers out there and you cannot catch everyone of them, but I am handing him to you on a silver platter. You need to be responsible and do something about him. I have added his photograph for every woman out there. Avoid this man's profile on Plenty of Fish at all costs.
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Review
#1689402 Review #1689402 is a subjective opinion of poster.
Product
Pof Richardd9191 Profile
Pros
  • I am sure there are some very nice people out there
Cons
  • Scam artists use it to bilk people of their hard earned money
Reason of review
Poor customer service
Loss
$585
Preferred solution
I want Richardd9191 removed from Plenty of Fish

POF - I've have several profile with you guys. Al ways after a short while your site says wong

POF - I've have several profile with you guys. Al ways after a short while your site says wong
I've have several profile with you guys. Al ways after a short while your site says wrong pass word word, when I know it's correct! when I try asked for reset pass throw my email and never get it! so I have it start a new profile! and after a week or so happens again! so whats up? could someone please help me by calling me at 478 722 4487? I've been and upgrade customer several times.this is now maybe my 6 est profile and have had a couple nice friendships throw your site, please help me. thanks you. Rodney McColligan
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Review
#1685635 Review #1685635 is a subjective opinion of poster.
Pros
  • You can find friends partner
Cons
  • Very hard to stay loged in after a while
Reason of review
Poor customer service
Tags
  • One Day To Several Weeks

Contact POF Customer Service

Mailing Address:
Plentyoffish Media ULC
8750 North Central Expressway, Suite 1400
Dallas, Texas 75231
United States
All POF Contacts

POF Products and Services Reviews

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POF - My account was hacked.

1.0
Details
POF - My account was hacked.

Update by user Nov 12

Nothing more to add I’m not interested in joint POF in the future.

Update by user Nov 12

I will not join POF website.

Update by user Nov 12

Still have not heard from POF

Update by user Nov 12

I don’t see myself using this website in the future.

Update by user Nov 12

POF never contacted me regarding my account being hacked, I can no longer get in to my account.

Original review posted by user Oct 12

I had an account for quite a while and never experienced any problems until last week. Some woman hacked my profile and removed my pictures replaced them with hers wearing a skimpy outfit and I received 98 plus messages. I answered most of them telling them it was fake someone had hacked my profile. Then I notified POF on the website they said they would respond in 3 business days, well I didn’t hear anything at all and I can’t get back on with my login. I would appreciate hearing something soon. Mary Mansfield
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Review
#1678512 Review #1678512 is a subjective opinion of poster.
Product
Pof Account
Pros
  • It was really annoying for me
Cons
  • Need more communication and better customer service system
Reason of review
Poor customer service
Loss
$1
Preferred solution
No loss
Tags
  • Pof Customer Experience