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POF - Unreachable... Unprofessional

1.0
Details
Cant change password at any costs...wont let me...cant see matches
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Review
#1712794 Review #1712794 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$100
Preferred solution
I want my problem resolved asap please

POF - Do not use

1.0
Details
I need to get ahold of real person its stating to e-mail or write it gives no info on the help site as to where that is? all of saddened my name and e-mail don't exist. and I paid the membership for a year I have done nothing inappropriate or anything I haven't even been on the site in over 2 months now I cant get on and I received an e-mail I can not respond to.
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Review
#1711867 Review #1711867 is a subjective opinion of poster.
Service
Pof Online Dating
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

POF - Consider carefully before using this sight!

1.0
Details
My account was recently hacked. I have sent several emails to PoF and have yet to receive a response from them. I have been on this site for a few years and I am not a paying member. I recently thought I had found a phone number for PoF, it had their logo and all. So I called it. I guess I was speaking with the hacker himself because he wanted me to install 2 apps on my phone. 1 gave him remote access to my phone and the other was called ca$h app so he could get my bank and social security info. The phone numbers to watch out for is 18002016502, that is the one on the website. The call dropped and he called me back from this number, +14375369308. I hope PoF sees this. The hacker already told me it is for a girl on girl sex site . I guess I will find out just how much PoF cares about its non paying members.
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Review
#1711445 Review #1711445 is a subjective opinion of poster.
Pros
  • Free options
Cons
  • No pof customer service phone number
  • Unable to provide secure accounts from being hacked
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Hackers Allowed
1.0
Details
I registered for an account on Plenty of Fish on November 10, 2019. I upgraded the account shortly after registering it, paying $51.00 through PayPal. On Saturday, November 16, 2019 at about 5:30pm CST, I was logged in, perusing the other profiles. The account suddenly...
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2 comments
Anonymous
#1778904

Your refund is now complete! Please note it can take up to 1-10 business days for a refund to appear on your statement, depending on the processing time of your card provider.

Please do not hesitate to contact us if you have other questions or concerns: 1-888-299-9531. Thank you for your understanding, and Happy Fishing! Regards, POF Billing Replies to this email will be automatically deleted.

If you do not wish to be notified by email, please unsubscribe here: http://www.pof.com/mailsettings.aspx Plentyoffish Media Inc. #142-757 West Hastings St., PMB 670, Vancouver, BC V6C1A1

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Review
#1710920 Review #1710920 is a subjective opinion of poster.
Cons
  • I very unlike it
  • Horrendously bad account security
  • Automatic renewal with account lockout
Reason of review
Poor customer service
Loss
$51
Preferred solution
Full refund
Tags
  • Profile Deletion
  • Block User

POF - No, appalling service

1.0
Details
Awful. Cannot contact to cancel subscription. Forgotton my email and password, and am i paying the price. Bank have been in contact to instruct no more to be taken, they are not listening. Money is still being taken. No contact number, nothing. Stay wrll clear off this site
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Review
#1710716 Review #1710716 is a subjective opinion of poster.
Service
Plentyoffish Online Dating
Reason of review
Poor customer service
Preferred solution
Full refund

If you are a transwoman, do not feel accepted in POF

1.0
Details
I made 3 or more accounts as a transwoman in POF as a woman seeking men. Got blocked all those times with no warning or explanation. They just blocked me as if my identity does not exist. That just made me feel better.
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Review
#1709915 Review #1709915 is a subjective opinion of poster.
Reason of review
Transphobic
Preferred solution
Let the company propose a solution

POF - There is no one to help you once you put your credit card info in. They have it all but did not upgrade me.

1.4
Details
Pof refused my credit card saying security code wrong. It is not. It is correct. I can not get help to solve this to upgrade . Yet they have all my information but im not upgraded How do i get help? The card is fine . i checked with them Judee ogrady fearn
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Review
#1709866 Review #1709866 is a subjective opinion of poster.
Service
Pof Membership
Pros
  • See men your age near you
Reason of review
Took all credit card info. Accepted then came back said needed security code. Gave again. Then they said wrong code. I. Called co. And it's on my card . No one to correct. Still not upgraded
Loss
$38
Preferred solution
My security code is correct. I want help to get ut straighten out

POF - Avoid

1.0
Details
Was hacked as they target paid members for cc details. Ended up with account full of gay contacts that cannot be removed. You cannot get any sort of coherent rsponse from customer support.
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Review
#1709744 Review #1709744 is a subjective opinion of poster.
Product
Pof Website
Cons
  • Customer service is terrible want my money back
  • No customer service
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
Tags
  • Absolute Joke

POF - My account is not accessible onlime

1.0
Details
how do I get help getting my account back up. I got a message to delete cookies I did and my account is inaccessible
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Review
#1708811 Review #1708811 is a subjective opinion of poster.
Product
Pof Profile
Cons
  • Alot
Reason of review
Access/ activation issues
Preferred solution
access to my account I have paid for

Contact POF Customer Service

Mailing Address:
Plentyoffish Media ULC
8750 North Central Expressway, Suite 1400
Dallas, Texas 75231
United States
All POF Contacts

POF Products and Services Reviews

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POF - Service stinks.

1.0
Details
I cannot get into pof. It gives me a place to sign in but when I try it keeps telling me to enroll. Will not allow me to put in any information to get into my acct. I have people I want to talk to but can't. This site stinks!!!
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Review
#1708758 Review #1708758 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Let the company propose a solution