Rating: 2 Stars Clear all filters (174 of 2165 reviews match)
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POF - I cannot get a live person

2.4
Details
POF - I cannot get a live person
hi my name is Ron. I've been trying to contact you for days I've been a member for years. I've lost my original. don't file now I'm in limbo I just re-up for another year and they want me to reach put everything in again I need assistance otherwise please refund my money. I thought you get back my old. profile. I need assistance on my $90 I just paid I have people. speaking with and I can't get in touch with them I also have some. very frustrating not to be able to speak to a person. I enjoy your site I'm not very happy right now please assist my phone number 321-987-1237.
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Review
#1711759 Review #1711759 is a subjective opinion of poster.
Service
Pof Customer Care
Reason of review
Poor customer service
Loss
$84
Preferred solution
Let the company propose a solution

POF in Saskatoon, Saskatchewan - Heyy i cant logg into my account every day i verify my account and it logs me in but when i wake up the next day i half to verify it again and i cant recieve text messages and have no way to log into

1.9
Details
heyy i cant logg into my account every day i verify my account and it logs me in but when i wake up the next day i half to verify it again and i cant recieve text messages and have no way to log into my account with a cellphone can you please help
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Review
#1707689 Review #1707689 is a subjective opinion of poster.
Product
Pof Account
Reason of review
Access/ activation issues

POF in Hillside, New Jersey - Scammers and fake profiles

1.5
Details
I sm getting contacted by way to many fake profiles and scammers
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Review
#1699086 Review #1699086 is a subjective opinion of poster.
Product
Pof Profile
Reason of review
Bad quality

POF - Can't login

2.0
Details
Can't Login, I can’t log into the account for the past 10 days+. The site keep saying its the wrong password when is not. I think they’re hacked again. Its sad they don't have a reliable customer service. POF, customer service accuracy and dependability can make or break your reputation and business!!
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Review
#1680336 Review #1680336 is a subjective opinion of poster.
Cons
  • Pof not working
  • I hate that theres no customer service number
  • Pof support phone number
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

POF in Oregon City, Oregon - Can’t log in , someone has hacked

2.2
Details
Someone is making changes to an old account I haven’t used in a year , but I can’t log in , can’t get changed password either : I think they changed my email . Who do I call to get this turned off ?
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Review
#1673425 Review #1673425 is a subjective opinion of poster.
Product
Pof Account
2.3
Details

Update by user Sep 27

Full refund of subscription balance They deleted my account, since hacked by someone, now being used in fraud.

Original review posted by user Sep 27

My account was hacked it occurred over the weekend plenty of fish does not have a customer service phone number I did notify them it took them a couple of days...
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Resolved
Review
#1665642 Review #1665642 is a subjective opinion of poster.
Pros
  • Up until my account got hacked
Cons
  • No customer service
Reason of review
Bad quality
Preferred solution
Full refund

POF in Vandalia, Ohio - Hacked account deleted

2.2
Details
This morning I was informed by a contact on pof that I had sent him a message directing him to another site to check out pictures. He sent a screenshot of it, and I had not been on the site for a few days, so I knew right away my account had been hacked. When I tried to log in, sure enough my password wouldn't work and I was not receiving an email to update password. I contacted POF via email, PR@POF.com, was informed that my account had been deleted, and to "feel free to create another". I emailed back and explained what had happened to me and received no response. The feeling I am left with is that POF is not concerned about the privacy of their customers. There are other platforms that I will now be turning to.
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Review
#1663773 Review #1663773 is a subjective opinion of poster.
Product
Pof Profile

POF - My account has been hacked and no way to contact the company to get it back

1.5
Details
My account information has been changed and I can no longer log in. My email account has apparently been changed as well. I cannot find a way to contact POF. I even put on security questions and answers but apparently that doesnt mean anything. Bad customer service!!!! No links to contact POF
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Review
#1636271 Review #1636271 is a subjective opinion of poster.
Product
Pof Account
Pros
  • Ease of use
Cons
  • No access to account
  • Fake profiles
  • Pof needs to be more accessible to its subscribers
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.1
Details
Just had account hacked few hours ago when I noticed someone message me back... and I didn't previously message him. Then I went to my Sent folder and saw all these messages... also messages which I didn't send.. My profile pics were all removed and had someone else's...
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Review
#1627225 Review #1627225 is a subjective opinion of poster.

Contact POF Customer Service

Mailing Address:
Plentyoffish Media ULC
8750 North Central Expressway, Suite 1400
Dallas, Texas 75231
United States
All POF Contacts

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POF in El Paso, Texas - Hacked

2.1
Details
Same issue here as reported by everyone else ... notification that password changed, but not by me. Unable to login or recover password. Just wonder what some knucklehead is doing with my pics, messages, etc.
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Review
#1614068 Review #1614068 is a subjective opinion of poster.
Product
Pof Account
Cons
  • Very poor customer service
  • Being hijacked and locked out of my own account
Reason of review
Poor customer service
Loss
$37
Preferred solution
Let the company propose a solution
Tags
  • Hacked Account