Unclaimed
POF
Reviews and Complaints
2.8M
CLAIMED LOSSES
4.3K
TOTAL REVIEWS
64.1K
PAGE VIEWS
25
ISSUES RESOLVED
POF Reviews
New Reviewer
Never wanted servic I never gave permission to take funds from my account
I seen my bank I never gave permission to take money out of my account I never heard of plenty of Fish before
ID
Location
Phoenix, Arizona
Loss
$3306
Preferred solution
Full refund
New Reviewer
Fraud
fraudulent account Created using my email I cannot contact customer service. Tried emailing received a generic email that I would be notified and 12 hours of resolve, tried calling customer service got a consumer credit company that although their hours indicate they are open it said they were closed.
ID
Cons
- Hackers were able to access my account
Preferred solution
Resolve for a fraudulent account set up using my email.
New Reviewer
Fraudulent account
Someone set up a fraudulent account and I cant even contact POF. Got a generic email that I would hear back in 12 hours, have not. Try calling customer service and although the hours indicate theyre open it says they are not open. Try to chat to no avail.
ID
Location
Brooklyn, New York
Cons
- Too many technical problems
- Customer care contact
- Scams from overseas or us people working overseas
Preferred solution
A fraudulent account was set up using my email. I did not create this account.
Cancelled account still being billed
I have been billed for my use of POF and can't get into to use it. I registered a complaint and have not heard anything back for weeks. Sobttrfly5@***.com is my email and getting no response what so ever from POF. Charlotte Sindlinger
ID
Location
Lafayette, Colorado
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCancell account
I wanted to stop my account for the last few months because I put down my preffrences and then all my matches are the exact opposite of what i like. the majority of the women are either very over weight, or they have kids, or they are *** trying to get ppl to sign up for their websites. POF is not what it once was back when I used it to meet my X-wife.
User's recommendation: dont pay for this site !
ID
Location
Sarnia, Ontario
New Reviewer
My name is Guy Langlois. Stop immediately sending me spam emails. Cease & desist. Take me off your mailing list, entirely. POF, no more. I will give my email or phone #.
Stop sending me your spam emails. No more interested. Take me off your mailing list. I give you no email or #. My protect. My name is Guy Langlois. Stop, stop, stop.
User's recommendation: Cut me loose. No *** more. You dig???
ID
Location
Ottawa, Ontario
Pros
- Squat
Preferred solution
Nothing. Stop sending bimbo emails to my address. NoW! Tired of the BS.
Failure to upload profile image.
Hi POF, I am writing in follow up to my initial email to you re POF site repeatedly telling me that my photo upload was successful but fails to effectively upload my single face only photo. Attached are screen shots of my attempt to upload one head shot of myself donight and the message that we're populated, albeit not successfully uploading my photo. Your assistance with this issue is appreciated. Regards, Maurissa
User's recommendation: Be advised, it is difficult to contact customer service and have POF Website glitches rectified.
ID
Location
Sydney, New South Wales
New Reviewer
I want my account deleted immediately
I have no desire to belong to plenty of fish any longer I want my account deleted I keep attempting to close my account and it is not getting done effective immediately I no longer a matter of fact I haven't wanted plenty of fish so quit billing me or I am really going to get pissed I'm contacting my bank this is ridiculous
User's recommendation: If you don't want to hassle ending your account don't join.
ID
Location
Lower Paxton, Pennsylvania
Pros
- Too many fakes
- Some nice people very few
Cons
- Frauds and scammers
- Lot of scam artists on there
Loss
$85
Preferred solution
Full refund
New Reviewer
Acct hacked
Can't talk to a real person call me or txt me at 302542****dont waste your moneythe pof site is a scam
User's recommendation: Don't waste your money on a bogus site.
ID
Cons
- Bogus site
- Re-set password does not work
Loss
$60
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCancelation of subscription
I have canceled this subscription yet I have been charged again you can't email anybody,you can't call anybody
User's recommendation: Do not subscribe.
ID
Location
Kansas City, Kansas
Loss
$60
Preferred solution
Stop billing me
Being over charged for token
I recieved a email from of saying i brought 10 tokens for $19.90 When you advertise tokens as 10 for $1.99 .Please clarify this for me please.I feel like im being scammed .And i will take action if this is the case
User's recommendation: Dont join.
ID
Location
Duluth, Georgia
New Reviewer
Somebody used my phone number or name to make a account
I am not a customer with you all somebody is using my phone number and I'm not sure what else they are using my phone number to make an account and I want it to stop and closed I got codes that I didn't send for my phone got hacked whoever made
User's recommendation: whoever made the.
ID
Location
Downey, California
Preferred solution
I want the account closed and took away from who ever is using my phone number and maybe name
New Reviewer
Absolute rubbish company not to be trusted
Rubbish customer service cannot be trusted. Non existent company just more interested in taking your hard earned money and banning you. Steeer well clear
ID
Pros
- Rubbish
- You can never visit the site again
- All cons
Cons
- Nobody answers complaints
- No way to submit dispute
- You stole my money and ignored my emails
Loss
$50
Preferred solution
Full refund
New Reviewer
Refund issue
POF upgraded me without my permission and charged my account $29.99 without my permission or my approval.
User's recommendation: Not recommended because of dishonesty.
ID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerIncompetent, charging after cancellation
I ordered three months instead of one, my mistake. I immediately went into website app and cancelled so it would not auto renew. Three months not using the service and then another charge for three months. When into check membership status...yes I cancelled it. Still have not been able to get a refund for the second charge. I am considering getting legal services to help since I think they will continue to auto charge even though they are not providing a service I have approved, and on a cancelled membership.
ID
Loss
$40
Preferred solution
Full refund
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